Cole Haan
Cole Haan is an American lifestyle brand specializing in footwear and accessories for men and women, combining traditional craftsmanship with modern innovation since 1928.
Cole Haan customer service
Use any of the convenient means below to contact Cole Haan customer service.
| Phone | (800) 695-8945 |
| Web | https://www.colehaan.com/on/demandware.store/Sites-ColeHaan_US-Site/en_US/CustomerService-ContactUs |
| [email protected] |
Cole Haan jobs
We seek hard-working team members who are entrepreneurial-minded, solutions-oriented who accept and own accountability, model integrity, value individuality and diversity, encourage teamwork and inspire creativity. Let's connect and see what happens.
View current Cole Haan jobsHeadquarters
150 Ocean Road
Greenland, NH 03840
(800) 695-8945
[email protected]
Returns
What is the return window?
Cole Haan will accept any unworn or unaltered merchandise within 30 days of the original purchase date.
Do I need a receipt to return an item?
Cole Haan requires a proof of purchase for all returns. If you don't have the receipt, you may not be eligible for a refund. However, if the purchase was made online or with a registered account, you can check your email for an order confirmation or log into your Cole Haan account to retrieve purchase details.
Are there any items that are non-returnable?
Any items purchased as Final Sale may not be returned or exchanged. Klarna, PayPal, and final sale orders cannot be returned to any Cole Haan retail or outlet store.
How will I receive my refund?
Your credit will be issued once goods have been received and inspected by our warehouse. Please allow up to one billing cycle for the credit to post to your account. You will receive a refund based on the original form of payment.
Can I return online purchases in-store?
Merchandise purchased online at colehaan.com may be returned to any Cole Haan retail or outlet store for your convenience, free of charge. Online orders shipped to US addresses may only be returned to Cole Haan retail stores in the United States.
Cole Haan hours
| Sunday | 11:00am - 6:00pm |
| Monday | 10:00am - 10:00pm |
| Tuesday | 10:00am - 10:00pm |
| Wednesday | 10:00am - 10:00pm |
| Thursday | 10:00am - 10:00pm |
| Friday | 10:00am - 10:00pm |
| Saturday | 10:00am - 10:00pm |
Hours may vary by location and be modified due to holidays or events. Be sure to verify the current operating hours for your local Cole Haan.
Check my Cole Haan hoursEditor's Take
Cole Haan isn't just another shoe company-it's basically what happens when traditional craftsmanship meets modern innovation, and honestly, they've been nailing this balance since 1928. Think about it: most brands either go full heritage (boring) or full tech (soulless), but Cole Haan somehow manages to thread that needle perfectly.
What's fascinating is how they've evolved from a men's dress shoe company into this lifestyle brand that genuinely gets how people actually live today. They want to be the brand for "the nine to five and five to nine," which is pretty smart when you consider how blurred work-life boundaries have become. You're not switching into completely different personas anymore-you need stuff that works for both.
The numbers tell the story too. They're operating over 500 stores worldwide and have managed to stay relevant through multiple ownership changes, including that interesting Nike era from 1988 to 2012. That Nike connection actually makes sense when you see their current products-they're still integrating athletic technology into dress shoes, which sounds gimmicky but actually works.
And here's something most people don't realize: they stopped using real animal fur back in 2008 for sustainability reasons, way before it became trendy. They've also been collaborating with everyone from Hasan Minhaj to the Keith Haring Foundation, which shows they're not afraid to experiment while staying true to their core identity.
The brand's sweet spot seems to be that professional-but-not-stuffy vibe. Their customers are "extraordinary achievers" who are "usually young professionals who have come through their twenties and are moving up in the world." That's a pretty specific demographic, but it's also a growing one-people who want quality without the pretension.
What really sets them apart is their approach to comfort. Their "Comfort you have to feel to believe" tagline with products like the GrandPrø SkyWeave™ Sneaker isn't just marketing speak. They're genuinely trying to solve the problem of looking professional while feeling comfortable, which is harder than it sounds.
The fact that they're leaning heavily into social media like TikTok and Instagram while maintaining their heritage aesthetic shows they understand their audience. These aren't your grandfather's dress shoes, but they're not trying to be sneakers either. They're something in between, which is exactly where a lot of people live these days.