ColourPop Cosmetics
ColourPop creates luxury-quality cosmetics at affordable prices, manufacturing cruelty-free makeup products including eyeshadows, lipsticks, and face products under one roof in California.
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ColourPop Cosmetics · Jun 22
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ColourPop Cosmetics · Jun 07
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ColourPop Cosmetics · Jun 07
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ColourPop Cosmetics · Jun 01
ColourPop Cosmetics customer service
Use any of the convenient means below to contact ColourPop Cosmetics customer service.
| Phone | (805) 228-2288 |
| Web | https://colourpop.com/pages/contact-us |
| [email protected] |
Headquarters
1400 Stellar Dr
Oxnard, CA 93033
(805) 228-2288
[email protected]
Returns
What is the return window?
Unfortunately, due to the low-cost nature of our products, once an order has shipped, we are unable to offer refunds, returns, or exchanges. All sales are final.
Are there any items that are non-returnable?
All ColourPop products are non-returnable once shipped due to the low-cost nature of their products. All sales are final.
How will I receive my refund?
Unfortunately, we are only able to issue a refund to the original point of purchase for the order. However, refunds are only available for orders cancelled before shipping.
What if I received a damaged or incorrect item?
They do not accept returns, refunds, or exchanges except for items damaged during shipping. If your ColourPop product arrives damaged, take photos of the damaged item and packaging, reach out to customer service through their support page with order details and photos, and follow instructions which may include receiving a replacement or refund.
How do I start a return online?
Unfortunately, due to the low cost nature of our products, our return policy does not offer returns! All sales are final. If you choose to return your order to us, the order will be refused at our HQ once it is determined to be an unauthorized return.
Editor's Take
You know that friend who always looks effortlessly put-together but never seems to spend a fortune on makeup? Chances are, they've discovered ColourPop. This LA-born brand has basically cracked the code on luxury-quality cosmetics without the luxury price tag-we're talking eyeshadow palettes for under $15 and lipsticks that cost less than your morning coffee.
What's kind of brilliant about ColourPop is how they've turned the traditional beauty industry model on its head. While most brands take months or even years to develop new products, ColourPop can go from concept to your doorstep in just five days. That's not a typo. They literally manufacture everything under one roof in their Oxnard facility, which means when a new trend hits TikTok on Monday, you might see a ColourPop version by Friday.
The brand's rise to fame is pretty fascinating too. Founded in 2014 by the same company behind Kylie Cosmetics, ColourPop has managed to build a massive following-over 8 million Instagram followers-without a celebrity face attached to it. Instead, they've mastered the art of influencer collaborations and user-generated content. Scroll through their Instagram and you'll see more customer photos than professional shots, which honestly makes their products feel more accessible and real.
But here's where things get interesting: ColourPop's success isn't just about low prices. Their Super Shock Shadows, which sell one every 90 seconds globally, have this unique bouncy texture that's genuinely different from anything else on the market. And their liquid lipsticks? They've become the gold standard for long-wearing, comfortable matte formulas that don't make your lips feel like the Sahara desert.
The brand's approach to releases is almost addictive for makeup lovers. They're constantly dropping limited-edition collections inspired by everything from Disney movies to popular TV shows. One week it's a Sailor Moon collaboration, the next it's a Twilight-themed palette. This strategy keeps customers coming back because you never know what magical collaboration might drop next, and at these prices, it's easy to justify trying something new.