Columbia Sportswear
Columbia Sportswear is a global outdoor brand that designs and manufactures innovative apparel, footwear, accessories, and equipment for outdoor enthusiasts. Founded in 1938 in Portland, Oregon, Columbia has become a leading brand known for proprietary technologies like Omni-Heat that keep people warm, dry, cool, and protected year-round.
Columbia Sportswear customer service
Use any of the convenient means below to contact Columbia Sportswear customer service.
| Phone | (800) 622-6953 |
| Web | https://help.columbia.com/s |
Columbia Sportswear jobs
At Columbia Sportswear Company, we have a positive impact on the people we reach, the places we touch, and the products we make. Portland, Oregon is where it all began and where a lot still happens. But since we started in 1938, we haven't stopped exploring.
View current Columbia Sportswear jobsHeadquarters
14375 NW Science Park Dr
Portland, Oregon 97229
(503) 985-4000
[email protected]
Returns
What is the return window?
Returns are accepted within 60 days of the purchase date for online purchases. Columbia Sportswear is extending the in-store return policy by an additional 30 days (to 90 days from date of purchase).
Do I need a receipt to return an item?
Items returned without original receipt require a government issued photo ID and will receive a merchandise credit in the amount of the lowest price that the items were offered for sale within 60 days of return date. With a receipt, you can receive a refund in the original form of payment.
Are there any items that are non-returnable?
Purchases of irregular quality or defaced-label items are not eligible for return. Returns are accepted on all purchases made on the website which are in original condition; unworn with tags attached and footwear with the original box in new condition.
How will I receive my refund?
Once we receive your package, our team will verify its contents, inspect it to ensure it is unworn and in original condition. We will then send the credit back to your financial institution within 7-10 business days. Items purchased with a merchandise credit or gift card will be refunded with a merchandise credit.
Can I return online purchases in-store?
With original invoice, items purchased on Columbia.com may be returned by mail to our e-commerce returns department or to any U.S. Columbia Sportswear store within 60 days of shipment. When returning items to a Columbia store, please present your Order Confirmation email.
Columbia Sportswear hours
| Sunday | 11:00am - 6:00pm |
| Monday | 10:00am - 7:00pm |
| Tuesday | 10:00am - 7:00pm |
| Wednesday | 10:00am - 7:00pm |
| Thursday | 10:00am - 7:00pm |
| Friday | 10:00am - 7:00pm |
| Saturday | 10:00am - 7:00pm |
Hours may vary by location and be modified due to holidays or events. Be sure to verify the current operating hours for your local Columbia Sportswear.
Check my Columbia Sportswear hoursEditor's Take
So here's the thing about Columbia Sportswear-it's basically the outdoor gear company that refuses to take itself too seriously, even though it's been around since 1938. And honestly? That's kind of refreshing in an industry that can feel a bit... preachy sometimes.
You've probably seen their stuff. The silver-dot lining in their jackets (that's the Omni-Heat technology, by the way) keeps you 20% warmer without making you look like the Michelin Man. They've got this whole "Engineered for Whatever" vibe going on, which basically means their gear works whether you're hiking Mount Hood or just trying to survive your kid's soccer game in February. The company started as a hat distributor in Portland-named after the Columbia River, naturally-and now they're pulling in over $3 billion in annual revenue with products sold in more than 100 countries.
But here's what makes them interesting: they're not just about the Columbia brand anymore. They own Sorel (those boots you see everywhere in winter), Mountain Hardwear (the serious mountaineering stuff), and prAna (yoga pants that actually work for hiking). It's like they've covered every possible outdoor scenario, from "I need waterproof boots for a blizzard" to "I want to look cute at the farmers market."
The family story is pretty wild too. Gert Boyle-whose parents fled Nazi Germany and bought that original hat company-basically saved the business from bankruptcy in 1970 after her husband died. She became this legendary figure in their advertising, playing the "tough mother" who tested gear by torturing her son Tim (who's now CEO). Those ads from the '80s and '90s were genuinely funny, and they're trying to bring that irreverent spirit back now.
What's cool is they're not just making jackets. Their Omni-Heat technology literally went to space-it was used on lunar landers in 2024 and 2025. They've also been pushing body inclusivity, expanding their plus-size offerings from 14% to 50% of women's apparel in six years. And they're doing this whole "tariff engineering" thing (yes, that's what they call it) where they add thin fabric layers to shoe soles because the import taxes are lower. The fabric wears off in days, but hey, it saves money.
The product range is massive. Waterproof jackets with OutDry technology. Thermal-reflective gear that actually works in brutal cold. Trail running shoes. Fishing gear. Ski apparel. They've even got partnerships with Dude Perfect and Luke Combs, which tells you they're trying to reach beyond the hardcore REI crowd.
Notice how they've got 170 stores across the U.S., plus those employee stores where community members can shop at up to 60% off? It's a smart move-builds loyalty and gets people hooked on the brand. Their flagship store is in downtown Portland, which makes sense given their Pacific Northwest roots.
The warranty situation is pretty solid too. Lifetime warranty on outerwear, which is basically unheard of these days. Though you've gotta ship stuff back to them for evaluation, and they'll either repair it or give you a merchandise credit. Returns are accepted within 60 days if you buy online, 90 days in stores.
Look, Columbia isn't trying to be Patagonia with the environmental activism or Arc'teryx with the ultra-premium pricing. They're somewhere in the middle-good quality gear that works, at prices that won't make you wince, with a sense of humor about the whole outdoor adventure thing. And after 87 years, they're still family-run (Tim Boyle's been CEO since 1988), which is pretty rare for a publicly traded company.