Concord & 9th
Concord & 9th is an online retail shop providing exciting products and inspiration for paper crafting needs, specializing in stamps, dies, and unique supplies like their popular Turnabouts.
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Concord & 9th · Jul 13
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Concord & 9th · Jul 09
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Concord & 9th · Jun 28
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Concord & 9th · Jun 25
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Concord & 9th · Jun 08
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Concord & 9th · Jun 01
Concord & 9th customer service
Use any of the convenient means below to contact Concord & 9th customer service.
Headquarters
10414 S 1055 W Suite 101
South Jordan, UT 84095
[email protected]
Returns
What is the return window?
Concord & 9th has a 60-day return policy, which means products purchased from Concord & 9th may be returned within 60 days from the date of purchase.
Do I need a receipt to return an item?
Before returning or exchanging your item(s), please email [email protected] with your ORDER NUMBER and NAME OF THE PRODUCT(S) you want to return or exchange. You need either an order number OR proof of purchase from an authorized Concord & 9th retailer.
Are there any items that are non-returnable?
Event kits are not eligible for return. Eligible products must be unused and in original packaging, in the same condition you received it, currently carried in our store, and purchased directly from Concord & 9th.
How will I receive my refund?
Refunds are issued to the same credit card or payment method used for the original purchase. You will receive a credit for the cost of the item(s) and applicable taxes. The original shipping and handling charge will not be refunded. Please allow up to two weeks for the processing of returns. For credit cards, please allow up to two billing cycles for the credit to appear on your statement.
Who pays for return shipping?
Customer is responsible for shipping costs associated with returning or exchanging products. Concord & 9th is not responsible for any returns lost in transit, and we will not issue refunds for returns lost in transit.
Editor's Take
So here's the thing about Concord & 9th-they're basically the cool kids of the paper crafting world, and honestly, they've earned it. Founded by Greg, who's himself a creator, the company was built on creating unique, high-quality products that would inspire passion and creativity in people just like him. And that personal touch? You can feel it in everything they do.
The name itself tells a story. Concord & 9th literally referred to the streets of the company's founders' homes. It's this kind of authentic, grassroots beginning that makes them feel less like a faceless corporation and more like that crafty friend who always has the coolest supplies.
But let's talk about what really sets them apart-their Turnabouts. Whether you're brand new to "turning," or you just need a refresher, these products have become wildly popular in the crafting community. They're not just following trends; they're creating them.
Their color collection is made up of 48 hand-picked colors and available in coordinating cardstock and ink. That's the kind of attention to detail that makes crafters swoon. No more hunting through different brands trying to find colors that actually match-they've done the work for you.
What I love most is their release schedule. They release new products on the 9th of every month! It's like Christmas for paper crafters, and that consistency builds anticipation in a way that random releases just can't match.
Their exclusively designed clear stamps are made in the USA from highest quality photopolymer, resulting in clean, crisp imagery. When you're investing in crafting supplies, quality matters, and they deliver on that promise consistently.
The community aspect is huge too. As customers share their creativity on Instagram and Facebook, Concord & 9th considers themselves not just the crossroads of their creativity, but the crossroads of all creativity. They're not just selling products; they're fostering a creative community.
And here's something that speaks to their character-they will do their best to respond within two business days, noting they're a small but mighty team. In an age of automated responses and outsourced customer service, that personal touch matters.