COS
COS (Collection Of Style) is a contemporary fashion brand offering minimalist clothing and accessories for women and men. Part of the H&M Group, COS focuses on timeless design, quality craftsmanship, and pieces made to last beyond the season.
COS customer service
Use any of the convenient means below to contact COS customer service.
| Phone | (855) 842-1818 |
| Web | https://www.cos.com/en-us/customer-service/contact-info |
| [email protected] |
COS jobs
At COS we understand that the success of our brand is due to the valuable contribution made by our dedicated colleagues. Every day they deliver exceptional service by providing our customers with great product knowledge and wonderful shopping experiences. In return for their commitment we provide our colleagues with a supportive workplace that encourages learning, development and individual growth.
View current COS jobsHeadquarters
Mäster Samuelsgatan 46 A
Stockholm, Sweden 106 38
Returns
What is the return window?
You have 30 days from the purchase date to return any full-price item(s) and 14 days from the delivery date to return any sale item(s) that are not marked 'Final Sale' for a full refund to the original payment method for the order.
Do I need a receipt to return an item?
We ask that items are returned clean, unworn and have all their tags on. All items must be unused, unworn, unwashed, undamaged and have their original tags attached. All items must be returned with the original packing slip.
How will I receive my refund?
Items purchased online can only be refunded to the original payment method. Once your package reaches us, please allow 3 to 7 business days (depending on peak times) for your return to be processed.
Can I return online purchases in-store?
Our stores will only accept unused, unworn items which have their original tags attached, within 30 days of the original purchase. Final Sale items are not eligible for in-store returns and cannot be returned or exchanged.
COS hours
| Sunday | 11:00am - 7:00pm |
| Monday | 10:00am - 8:00pm |
| Tuesday | 10:00am - 8:00pm |
| Wednesday | 10:00am - 8:00pm |
| Thursday | 10:00am - 8:00pm |
| Friday | 10:00am - 8:00pm |
| Saturday | 10:00am - 8:00pm |
Hours may vary by location and be modified due to holidays or events. Be sure to verify the current operating hours for your local COS.
Check my COS hoursEditor's Take
Here's the thing about COS that most people don't quite get at first-it's not just another H&M spinoff trying to be fancy. COS is a fashion brand in the H&M Group. Its name is an acronym for "Collection Of Style." The brand retails contemporary minimalist clothing for women and men at mid-range prices. But that description barely scratches the surface of what makes this brand kind of brilliant.
COS first opened on London's Regent Street in March 2007 with a catwalk show at the Royal Academy, which tells you something about their ambitions right from the start. They weren't aiming to be fast fashion. They were going for something else entirely-that sweet spot between accessible and aspirational that so many brands talk about but few actually nail.
Walk into any COS store and you'll notice something immediately. The aesthetic is clean, almost gallery-like. There's a reason for that. Since launching in 2007, COS have opened stores worldwide in carefully considered locations, applying an architectural design concept that preserves buildings' original features whilst creating a modern, welcoming space. It's not accidental. Every detail feels intentional, from the lighting to the way garments are displayed.
So what's the actual appeal? The clothes themselves follow a pretty straightforward philosophy-timeless over trendy. Cos takes a different approach-creating two collections each year and taking more than a year to develop each one. Merchandise is less varied, inventory is leaner, and prices are higher. There's an expectation that what is bought at Cos will remain in the closet for a while, in contrast to the disposable nature of typical fast fashion. You're buying pieces you'll actually wear for years, not just one season.
The brand has grown pretty impressively too. As of December 2022, COS had 259 stores in 47 countries, and was selling online in over 38 countries. That's not nothing. They've managed to expand globally while maintaining a consistent brand identity, which is harder than it sounds. And they're still growing-recently opening locations in places like Mexico City and continuing their North American expansion.
What really sets COS apart is this commitment to quality without the luxury price tag. You're getting well-constructed pieces in good fabrics-think structured blazers, perfectly cut trousers, cashmere knits-at prices that won't make you wince. It's fashion for people who care about how they look but aren't interested in chasing every trend that comes down the runway.
The customer base reflects this too. They're typically urban professionals, creatively inclined, style-conscious but not slaves to trends. People who've figured out that building a wardrobe of quality basics is actually smarter than constantly buying cheap stuff that falls apart. The kind of shopper who appreciates that a well-made coat can last a decade if you treat it right.
And here's something interesting-COS has been leaning into sustainability in ways that feel genuine rather than performative. They've launched initiatives like COS REMADE, creating limited-edition pieces from pre-loved garments. It's part of a broader commitment to extending the lifecycle of their collections, which aligns with their whole "buy less, buy better" ethos.
The shopping experience matters here too. Whether you're browsing online or visiting a physical store, there's this sense of calm and consideration. No overwhelming sales tactics, no cluttered displays. Just thoughtfully designed spaces where you can actually think about what you're buying. Their smart-store technology helps staff provide better service without being pushy about it.
COS occupies this interesting middle ground in fashion retail. Not quite luxury, definitely not fast fashion, but something more considered and lasting. For people tired of the constant churn of trends and disposable clothing, it offers a refreshing alternative. Quality pieces, timeless design, reasonable prices-turns out that's a combination a lot of people have been looking for.