Cosabella
Cosabella is a luxury intimates and loungewear brand founded in 1983, blending Italian heritage with American innovation. The company creates inclusive, timeless designs in lingerie, sleepwear, swimwear, and shapewear with exceptional quality and craftsmanship.
Cosabella customer service
Use any of the convenient means below to contact Cosabella customer service.
| Phone | (888) 675-0828 |
| Web | https://cosabella.gorgias.help/en-US |
| [email protected] |
Headquarters
12186 SW 128th St
Miami, FL 33186
(305) 253-9904
Returns
What is the return window?
The standard return policy allows returns of unworn, unwashed, and unaltered items with all tags attached within 30 days of purchase. This timeframe allows customers to determine if their items meet expectations in fit, comfort, and style.
Are there any items that are non-returnable?
Based on the nature of intimate apparel, items must be unworn, unwashed, and unaltered with all original tags still attached to be eligible for return. Items that have been worn, washed, or have had tags removed are not eligible for return.
How will I receive my refund?
Returns are processed through Cosabella's returns portal. Once the return is received and inspected, customers are notified via email about the approval or rejection of their refund, which is then credited to the original payment method.
Who pays for return shipping?
Based on customer reviews and return experiences, customers are generally responsible for paying return shipping costs. However, defective items may qualify for free returns with an included return label.
How do I start a return online?
Cosabella uses Loop Returns, a return portal that automates all returns and refunds of products. Customers can access the returns portal at cosabella.loopreturns.com to initiate their return request.
Editor's Take
So here's the thing about Cosabella-it's not just another lingerie brand trying to sell you uncomfortable lace that looks better on the hanger than on your body. This family-owned Italian company was founded in 1983 by Ugo and Valeria Campello, and they've basically spent the last 40-plus years perfecting the art of making intimates that actually feel as good as they look.
The brand's name literally translates to "A Beautiful Thing" in Italian, which is kind of perfect when you think about it. Cosabella gained initial recognition with their iconic bodysuit design in the mid-eighties, and now the brand comprises a diverse product mix of intimates, swim, shape and loungewear, blending American innovation and Italian artisanship. They've got design headquarters in Miami and production headquarters in Italy-basically getting the best of both worlds.
What's interesting is how they've evolved. In May 2022, Cosabella was acquired by the CALIDA GROUP, which sounds like it could've been a disaster for a family business, but they've actually used it as an opportunity to expand. They recently launched their Forte collection to celebrate 40 years of excellence, evolving from their Italian lingerie heritage to become an American bra company that truly resonates with customers, with a testament to their commitment to color, comfort, and impeccable craftsmanship.
And they're not just paying lip service to inclusivity, either. Cosabella creates inclusive timeless designs that evoke confidence and individuality for people of every background, gender and belief, with a philosophy rooted in exceptional fit, quality, and Italian heritage. Notice how they've moved away from the traditional "women's lingerie" branding to "for all people"? That's not accidental.
The Never Say Never collection is basically their cult classic-you know, the kind of thing fashion editors rave about and regular people actually want to buy. Their Never Say Never Flirtie Bandeau Bra and Free-Cut Micro Curvy Bandeau Bra were named among the best bandeau bras by WWD, with the Flirtie designed with delicate lace and supportive fit, while the Curvy offers modern, sleek support with stretchy and seamless microfiber. Both are versatile enough for any occasion, which is basically the holy grail of lingerie.
But here's where it gets really interesting from a business perspective. By the third month of using AI marketing tools, their ROAS increased by 336%, and the contribution of social media to their total paid ad revenue increased to 30% from 5-10%, with a 2000% increase in purchases from Facebook. They're not just making pretty underwear-they're running a seriously sophisticated digital operation.
The production quality is legit, too. Everything's still made in Italy with premium materials, which you can actually feel when you touch their stuff. Exceptional quality is the Cosabella signature, with each item made with care using premium materials informed by their Italian heritage of intimates artisanship. It's that attention to detail that keeps people coming back, even when there are cheaper options everywhere.