Coway USA
Korean health products company specializing in water purifiers, air purifiers, bidets, and home wellness solutions with rental programs and Heart Service support.
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Coway USA · Jun 22
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Coway USA · Jun 16
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Coway USA · Jun 15
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Coway USA · Jun 09
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Coway USA · Jun 07
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Coway USA · Jun 01
Coway USA customer service
Use any of the convenient means below to contact Coway USA customer service.
| Phone | (800) 285-0982 |
| Web | https://cowaymega.com/pages/contact-us |
| [email protected] |
Coway USA jobs
Join our growing team at Coway to become leaders in the air purifier and water dispenser technology. Our careers range from service technicians, logistics, sales in Korean, English, and Chinese, and more.
View current Coway USA jobs
Headquarters
4221 Wilshire Blvd Ste 210
Los Angeles, California, 90010, United States
(800) 285-0982
Returns
What is the return window?
You have 30 days from the shipped date to notify Coway USA Inc. and request a refund of the purchase price (90 days for Bidetmega 150, Bidetmega 200, Bidetmega 400).
Do I need a receipt to return an item?
Yes, please include the receipt or proof of purchase. Coway USA Inc. may require that you furnish proof of purchase details and video footage to obtain an RMA.
Are there any items that are non-returnable?
Returned Product(s) must be in good physical condition (not physically broken or damaged), in either its original packaging or packaging providing an equal degree of protection. To be eligible for a return, your item must be unused and in its original packaging.
How will I receive my refund?
Once your return is received, your full refund will be processed within 10 business days. Please allow 4-8 weeks for return processing.
Who pays for return shipping?
Products returned to Coway USA, Inc. will receive a full refund and Coway USA, Inc. will pay for the return freight only if the return is a result of our error. After confirming the return request, we will issue and send a pre-paid return shipping label to your email.
Editor's Take
So here's the thing about Coway-they're basically the Korean company that figured out how to make water and air purification feel less like a chore and more like, well, actually caring about your health. Founded in Seoul, they've become the largest water purifier company in South Korea and now have subsidiaries in Malaysia, the United States, Thailand, Indonesia, Vietnam, Europe, Japan, and China.
What's kind of fascinating is how they've managed to turn something as mundane as filtering water into this whole lifestyle thing. When you join Coway's monthly lease program, their Heart Service technicians are always available on standby for delivery, installation, and maintenance-services that their competitors don't offer. It's like having a subscription service for clean living, which honestly makes sense when you think about it.
And here's where it gets interesting-they're not just about the tech. Since their business deals with water, air, sound sleep, and beauty, they recognize the deep impact of their work in people's lives. As a life care company, they wish to add value and make life better for all stakeholders. Notice how they've positioned themselves as more than just an appliance company? They're selling wellness, which is smart because that's what people actually want.
The rental model is genius, really. Instead of dropping a huge chunk of money upfront on a water purifier, you get this ongoing relationship where they handle everything. Their water purifier rental programs come with FREE delivery, installation, and water filter maintenance, delivering the best wellness solutions at affordable monthly rates. It's like the Netflix of home health appliances.