Crane & Canopy
Crane & Canopy is an online bedding company that delivers high-quality, designer bedding and duvet covers at innovative price points by connecting customers directly with premium factories, cutting out middlemen and retail markup.
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Crane & Canopy · Jun 23
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Crane & Canopy · Jun 21
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Crane & Canopy · Jun 16
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Crane & Canopy · Jun 14
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Crane & Canopy · Jun 09
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Crane & Canopy · Jun 07
Crane & Canopy customer service
Use any of the convenient means below to contact Crane & Canopy customer service.
| Phone | (888) 686-8586 |
| Web | https://www.craneandcanopy.com/pages/contact-us |
| [email protected] |
Crane & Canopy jobs
We are always looking for talented designers on our team. If you are a designer with a great eye for simple, iconic design, have a background in fashion, graphics and textiles, and love home goods and the Crane & Canopy lifestyle, please email [email protected]
View current Crane & Canopy jobs
Headquarters
840 Burlway Rd
Burlingame, CA 94010
(888) 686-8586
[email protected]
Returns
What is the return window?
We will accept returns on any products within 30 days of purchase. Unused and unwashed products can be returned for store credit or a full refund.
Are there any items that are non-returnable?
Monogrammed items, fabric swatches, or final sale items cannot be returned or cancelled. Products with removed woven or law labels will be considered used. Any returns received within 30 days that are used or washed or not in its original packaging will be subject to a 70% restocking fee.
How will I receive my refund?
Once we receive your return to our warehouse, please allow 10 to 16 business days to screen and process returns. Crane & Canopy can only refund payments via the original payment method. Alternatively, we can offer store credit.
Who pays for return shipping?
We provide free return/exchange shipping for orders coming from the continental United States. Canada, Hawaii, Alaska, and Puerto Rico do not quality for free return/exchange shipping. We offer ONE free return shipping label per order (for an exchange or a return). If more than one return is needed per order, we will still accept the return without a restocking fee, but will not offer free return shipping.
How do I start a return online?
Please email [email protected] with your order number and request. Begin the return process by giving us some details and we will create a UPS shipping label to bring to a UPS drop-off location. Pack your item(s) in the original manufacturer's box and use sufficient packing to prevent damage in transit.
Editor's Take
So here's the thing about Crane & Canopy - they basically took one look at the bedding industry and said "this is ridiculous." And honestly? They had a point.
The company was conceived to deliver high quality, designer bedding at an innovative price point starting at $89, connecting customers directly with premium factories - the same ones making stuff for high-end department stores. That's kind of the whole game right there. They cut out all the middlemen, the licensing fees, the retail markup, and suddenly you're getting 300-400 thread count long staple cotton for less than half what you'd pay elsewhere.
But it's not just about being cheap (or, you know, affordable). The details matter here. Corner ties, easy care zippers, exquisite piping, beautiful embroidery - these aren't afterthoughts. Notice how most bedding companies treat duvet covers like an afterthought? Crane & Canopy actually reinvented the thing. Their Nova duvet cover even won awards, which is kind of wild when you think about it. Who knew duvet covers could be award-winning?
The company operates entirely online, which makes sense given their whole direct-to-consumer model. Customer service is available Monday through Friday, 9 AM to 5 PM Pacific time, and they're pretty responsive via email too. They've got that small-company vibe where you're not just ticket number 47,892.
And here's something interesting - they're not trying to be everything to everyone. Their collection focuses on what they call "Modern Romantic" bedding. Think coastal prints, nautical blues, statement stripes. Clean lines but with personality. It's that sweet spot between minimalist and actually-looks-like-someone-lives-here.
The pricing starts at $89 for duvet covers, which honestly isn't nothing, but when you consider what you'd pay at a traditional retailer for comparable quality, it starts making sense. They run sales pretty regularly too - sometimes up to 60% off - so if you're patient, you can score even better deals.
One thing worth mentioning: they're based in Burlingame, California, and they've been at this since around 2012. That's over a decade of figuring out how to make quality bedding accessible. Not a flash-in-the-pan startup, not a massive corporation. Just kind of... doing their thing.