Crocs
Crocs, Inc. is a world leader in innovative casual footwear for women, men, and children, combining comfort and style. The company manufactures and markets the Crocs brand of foam footwear including clogs, sandals, and shoes sold in more than 85 countries.
Crocs customer service
Use any of the convenient means below to contact Crocs customer service.
| Phone | (866) 306-3179 |
| Web | https://www.crocs.com/customer-service/contact-us.html |
| [email protected] |
Crocs jobs
Crocs, Inc. is a world leader in innovative casual footwear for women, men, and children, combining comfort and style with a value that our incredible fans know and love. The Company's brands include Crocs and HEYDUDE and its products are sold in more than 85 countries through wholesale and direct-to-consumer channels. We are continually building upon our guiding pillars of sustainability, community, and inclusivity and will always invite the world to Come As You Are™.
View current Crocs jobsHeadquarters
500 Eldorado Blvd
Broomfield, CO 80021
(866) 306-3179
[email protected]
Returns
What is the return window?
Unworn and unwashed items may be returned within 30 days of purchase date. However, returns made within 45 days of receipt with proof of purchase will be issued a full refund to the original form of payment.
Are there any items that are non-returnable?
Items marked "Final Sale" are not eligible for return or exchange and are not subject to price adjustment. Additionally, products created for collaborations or special events cannot be returned online or in-store unless covered by our warranty policy.
Can I return online purchases in-store?
Returns can be made in store for a refund to the original form of payment or online at Crocs.com. Store returns can only be processed for amounts up to $250.
Who pays for return shipping?
For online returns we provide a printable pre-paid return shipping label for free and easy returns through UPS, however shipping charges paid on the original order will not be refunded (i.e. expedited shipping cost or ground shipping charges when free shipping threshold was not met).
How will I receive my refund?
Our returns take up to 10-14 business days to process after we receive the item(s). Please note that it may take additional time for the refunded amount to post your account depending on your bank or financial institution.
Crocs hours
| Sunday | 11:00am - 6:00pm |
| Monday | 10:00am - 8:00pm |
| Tuesday | 10:00am - 8:00pm |
| Wednesday | 10:00am - 8:00pm |
| Thursday | 10:00am - 8:00pm |
| Friday | 10:00am - 8:00pm |
| Saturday | 10:00am - 8:00pm |
Hours may vary by location and be modified due to holidays or events. Be sure to verify the current operating hours for your local Crocs.
Check my Crocs hoursEditor's Take
You know what's kind of wild? Crocs went from being the shoe everyone loved to hate to basically owning the comfort-footwear game. And honestly, the journey's more interesting than you'd think.
So here's the thing - back in 2002, three guys saw this foam clog design and thought, "Yeah, people are gonna want this." They unveiled the first model at a boat show in Florida, and all 200 pairs sold out immediately. Fast forward to today, and Crocs had sold 300 million pairs of shoes by year 2017. That's... a lot of clogs.
But it wasn't always smooth sailing. During the 2008 financial crisis, the stock tanked hard - we're talking dropped to as low as $0.79. The company had to close factories, lay off workers, the whole nine yards. Time magazine even listed Crocs as one of the world's "50 Worst Inventions" in 2010. Ouch.
Here's where it gets interesting, though. The brand basically said "whatever" to the haters and doubled down on being exactly what they are - comfortable, practical, and unapologetically different. And then something shifted. In the years 2020 to 2022, Crocs experienced a surge in sales due to several factors. One reason for the brand's resurgence was a shift in consumer behavior during the COVID-19 pandemic, with many people looking for footwear that they could wear while working from home. Additionally, Crocs benefited from collaborations with high-profile fashion designers and a marketing campaign that helped to revitalize the brand's image.
The collaboration strategy is genius, really. They've partnered with everyone from Justin Bieber to luxury brands, turning what was once considered "ugly" into legitimately cool. Each collab feels authentic because they work with actual fans of the brand. Plus, there's the whole Jibbitz thing - those little charms that snap into the holes - which Crocs purchased for $10 million in 2006. Personalization became a huge part of the appeal.
And then there's TikTok. Crocs discovered they were going viral on the platform before they even had an account. People were doing the Shaving Cream Challenge (exactly what it sounds like) and the Shoe-Throwing Challenge. Within one week of launching a profile, more than 100,000 people began following the foam clog shoe on the short-form video platform. The brand leaned into it hard, creating content that felt native to the platform rather than like corporate advertising.
What's really fascinating is how Crocs embraced the polarization. They know some people think the shoes are hideous, and they're totally fine with that. The "Come As You Are" campaign isn't trying to convert everyone - it's celebrating the people who already get it. That authenticity resonates, especially with younger consumers who can smell fake from a mile away.
Today, Crocs, Inc. is an American footwear company based in Broomfield, Colorado. It manufactures and markets the Crocs brand of foam footwear. They've also acquired HEYDUDE, expanding their comfort-footwear empire. The company's gone from nearly bankrupt to thriving, proving that sometimes the best strategy is just being confidently, unapologetically yourself - even if you look a little weird doing it.