Cruise Critic

Cruise Critic is the world's largest consumer cruise site, featuring more than 700,000 cruise reviews, expert advice, insider tips and cruise deals. More than four million people visit each month to research cruises, connect with other cruisers and share their passion for cruising.

All Cruise Critic newsletters
Cruise Critic customer service

Cruise Critic customer service

Use any of the convenient means below to contact Cruise Critic customer service.

location

Headquarters

200 Princeton South Corporate Ctr Ste 330
Ewing, New Jersey 08628
(609) 583-0000
[email protected]

Editor's Take

So here's the thing about Cruise Critic-it's basically become the Wikipedia of cruising, except way more obsessive and infinitely more useful. The world's largest consumer cruise site features more than 700,000 cruise reviews, which is kind of insane when you think about it. That's 700,000 people who cared enough to write down their thoughts about shuffleboard tournaments and midnight buffets.

Founded in 1995 by Anne Campbell and Kathleen Tucker as a feature of America Online, it was acquired by TripAdvisor in 2007. And honestly? It's come a long way from those early AOL days. In 2025, the site averaged 5.6 million+ visits per month with over 2 million members-which tells you something about how many people are either planning cruises or just really into reading about other people's vacations.

But what makes Cruise Critic different from just another review site is the community aspect. The site hosts the world's largest online cruise community, boasting more than 2 million members, 60M+ forum posts. Sixty million forum posts. That's a lot of opinions about whether the Windjammer buffet is worth it (spoiler: depends who you ask).

The Roll Call feature is pretty genius, actually. Established in the early 2000's, it was the first that allowed cruisers on the same cruise to meet virtually before sailing and plan for onboard get togethers. It's like a pre-cruise Facebook group, except it existed before Facebook groups were even a thing. Notice how the best ideas are often the simplest ones?

And they're not just aggregating reviews-they're creating them too. Cruise Critic features reviews of over 1,200 cruise ships, including ocean, river, luxury and expedition vessels. Their editorial team actually goes on these cruises, which sounds like a dream job until you remember they probably have to take notes during dinner.

The site's also become a media darling. Its team of authoritative editors routinely speak about cruising with media including Good Morning America, TODAY, CNN, Fox Business, The Washington Post, The New York Times, Forbes and AARP. When the mainstream media needs a cruise expert, they're calling Cruise Critic.

What I find interesting is how they've maintained editorial independence. Cruise lines are forbidden from reviewing or approving any material before publication, ensuring authentic, unbiased coverage. In an age where sponsored content is everywhere, that's actually refreshing.

They've also expanded globally-launching a U.K. site in 2008 and an Australia site in 2015-because apparently the whole world wants to argue about cruise ship amenities. The annual Best in Cruise Awards have become a big deal too, combining expert opinions with actual cruiser reviews to crown the year's best ships and lines.

The forums are where things get real, though. You'll find everything from newbies asking if they need a passport (yes, usually) to veterans debating the merits of different cabin locations with the intensity of political pundits. It's weirdly addictive reading, even if you're not planning a cruise.

Bottom line? If you're thinking about taking a cruise, you're probably going to end up on Cruise Critic at some point. It's just that kind of resource-comprehensive, opinionated, and packed with more information than you ever thought you needed about nautical vacations.