Danner Boots
Danner crafts premium hiking, hunting, work, military, and law enforcement boots featuring GORE-TEX waterproof liners, Vibram outsoles, and full-grain leather. Founded in 1932 in Portland, Oregon, many boots are still made in the USA.
Danner Boots customer service
Use any of the convenient means below to contact Danner Boots customer service.
| Phone | (877) 432-6637 |
| Web | https://support.danner.com/hc/en-us |
| Chat | Click to chat |
| [email protected] |
Headquarters
17634 NE Airport Way
Portland, OR 97230
(877) 432-6637
[email protected]
Returns
What is the return window?
For purchases made on Danner.com, you have 1-year from the date of purchase to return new/unworn merchandise.
Do I need a receipt to return an item?
Returns must be made by the purchaser of the boots. Danner reserves the right to request proof of purchase. If you were gifted a pair of boots and the purchase was not from their site, either received through work or bought through a retailer, they're still in unworn/unused condition and it was within the last year, you are able to return them for a website credit.
Are there any items that are non-returnable?
Items marked as final sale are not eligible for return. You must return boots in their original shoe box. All product components included with the boots, such as spare laces, if any, must be returned too.
How will I receive my refund?
If your boots are still in new, unused condition and don't fit properly or you're not satisfied with your purchase you are eligible to receive a refund equal to the amount paid for the product(s) being returned. We will refund your original form of payment once your return has been received and processed by our returns team.
Who pays for return shipping?
Danner does not refund shipping costs. However, Danner provides free return shipping for orders placed within the United States purchased through Danner.com.
Danner Boots hours
| Sunday | 9:00am - 5:00pm |
| Monday | 10:00am - 6:00pm |
| Tuesday | 10:00am - 6:00pm |
| Wednesday | 10:00am - 6:00pm |
| Thursday | 10:00am - 6:00pm |
| Friday | 10:00am - 6:00pm |
| Saturday | 9:00am - 5:00pm |
Hours may vary by location and be modified due to holidays or events. Be sure to verify the current operating hours for your local Danner Boots.
Check my Danner Boots hoursEditor's Take
So here's the thing about Danner-they've been making boots since 1932, which means they've had nearly a century to figure out what actually works. And honestly? They kind of nailed it.
The company started in the middle of the Great Depression when Charles Danner decided that even in tough times, people would pay for quality. He was betting on loggers in the Pacific Northwest needing boots that could handle brutal conditions, and that gamble paid off. Fast forward to today, and Danner's still headquartered in Portland, Oregon, still making boots in the USA (though not all of them-more on that in a sec), and still obsessed with craftsmanship.
What's interesting is how they've managed to stay relevant across so many different markets. You'll see Danner boots on construction sites, sure, but also on hiking trails, in military deployments, and increasingly just walking around cities. They've got this whole "Go There" campaign that basically says their boots aren't meant for sitting around-they're built for people who actually do stuff. Which, you know, is a nice way of saying they're tough as hell.
The quality thing is real, though. These aren't your average work boots. Danner uses full-grain leather, GORE-TEX waterproof liners, and Vibram outsoles as standard features. They even have an entire recrafting program where they'll rebuild your worn-out boots with new components, which is pretty rare in an era when most companies want you to just buy new stuff. That tells you something about how they're built-they're designed to last long enough that rebuilding them actually makes sense.
The price point reflects the quality. You're looking at $200 to $400+ for most styles, which isn't cheap. But talk to people who wear Danners regularly, and they'll tell you the boots last for years, sometimes decades with proper care. The recrafting service costs around $100-150, which is way less than buying new boots. So the math actually works out if you're thinking long-term.
One thing that stands out is their customer service. They offer a one-year return window for unworn boots, which is basically unheard of. Most companies give you 30 days, maybe 90 if they're feeling generous. Danner gives you a full year to decide if you're happy. They also have a 365-day warranty on defects, and their support team actually seems to know what they're talking about.
The boot selection is massive. Work boots with safety toes, hiking boots for serious backpacking, hunting boots for different terrain, military and law enforcement styles, and lifestyle boots for everyday wear. They've even got specific collections like the Mountain 600 for hiking and the Steel Yard for construction work. Each line has its own features tailored to what you'd actually need for that activity.
What's cool is they haven't lost sight of their roots while expanding. The Portland factory still employs skilled craftspeople doing traditional bootmaking. You can actually tour the facility (virtually, at least) and see how they're made. There's something satisfying about knowing your boots were stitched together by someone who's been doing it for 20 years, not just stamped out by a machine.
The company's owned by LaCrosse Footwear now, which is itself owned by a Japanese company called ABC-Mart. Some people worry about that kind of corporate ownership affecting quality, but so far Danner seems to have maintained its standards. The Portland factory is still running, they're still making USA-made boots, and the quality reputation hasn't taken a hit.
Bottom line? If you need boots that'll actually hold up to serious use, Danner's worth the investment. Just make sure you check where your specific pair is made if that matters to you, and size carefully-these aren't boots you want to have to return, even with that generous policy.