DecoratorsBest
DecoratorsBest is the world's largest online retailer of designer fabrics, wallpaper, furniture and home decor, serving both consumers and trade professionals with over 200,000 products from top manufacturers.
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DecoratorsBest · Jun 09
DecoratorsBest customer service
Use any of the convenient means below to contact DecoratorsBest customer service.
| Phone | (212) 722-6449 |
| Web | https://www.decoratorsbest.com/pages/contact-us |
| [email protected] |
Headquarters
767 Lexington Ave Suite 505
New York, NY 10065
(212) 722-6449
[email protected]
Returns
What is the return window?
All return requests must be made within 30 days of receipt of your order.
Are there any items that are non-returnable?
All sale items are Limited Stock and final sale unless damaged. There are no returns, samples or CFAs. All returns must be uncut. Wallpaper returns must be unopened and in the original wrapping.
How will I receive my refund?
Refunds are processed back to the original form of payment. An email confirmation will be sent once the refund is issued. Please allow 1-3 business days for refunds to show on the payment method.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the product is damaged or defective. If a shipping label is provided for the return, there is a $25 shipping fee associated.
What if I received a damaged or incorrect item?
DecoratorsBest adheres to all return policies of our manufacturers. All returns (except damaged merchandise) with the manufacturer's approval will be subject to a restocking fee unless otherwise noted.
Editor's Take
You know what's fascinating about DecoratorsBest? It started in 2004 when founder Barbara Karpf got a laptop for her birthday and decided to figure out what she could do with it. And honestly, what she built is pretty remarkable.
Today their e-commerce site is the largest in its category in the world, carrying over 200,000 first-quality designer fabrics, wallpaper and pillows from top manufacturers including Scalamandre, Robert Allen, Pierre Frey, Fabricut, Duralee and many more. That's not just impressive-it's kind of mind-blowing when you think about how they dragged an entire industry online.
But here's what really gets me: in the last three years they have tripled their sales and reduced their staff by half. That's not downsizing-that's pure efficiency through technology. They've become much more technologically savvy, using things like EDIs (electronic data interface) to streamline everything.
The company serves both consumers and trade professionals, which is smart positioning. For designers, they're a virtual design center where they can view more than 259,000 products easily and order multiple brands from one place. That's been a big asset because the paperwork is so extensive-and they offer free shipping. They also offer CFAs and act as a back office.
What strikes me most is how they've managed to make the traditionally stuffy world of to-the-trade fabrics accessible to regular consumers while still serving professionals. They've curated throw pillows, lighting, mirrors, wall art, accessories, tabletop & serveware, furniture and rugs from around the globe for unique items that help you select those special pieces for your home.
And Barbara Karpf? House Beautiful recognized her as a Visionary for 2020. Not bad for someone who started with a seven-pound laptop and a simple question about what she could do with it.