Dell Technologies
Dell Technologies provides technology solutions, services and support including laptops, desktops, servers, storage, monitors, gaming accessories and more.
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Dell Technologies · Jun 23
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Dell Technologies · Jun 09
Dell Technologies customer service
Use any of the convenient means below to contact Dell Technologies customer service.
| Phone | (877) 275-3355 |
| Web | https://www.dell.com/en-us/lp/contact-us |
| Chat | Click to chat |
| [email protected] |
Dell Technologies jobs
Dell Technologies helps organizations and individuals build their digital future and transform how they work, live and play. We provide customers with the industry's broadest and most innovative technology and services portfolio for the AI era.
View current Dell Technologies jobs
Headquarters
One Dell Way
Round Rock, TX 78682
(512) 728-7800
[email protected]
Returns
What is the return window?
For all eligible purchases, our return policy is 30 days from the date of your invoice, unless you have a separate agreement with Dell. You must initiate the return within this time.
Do I need a receipt to return an item?
If approved, you will receive a credit return authorization (CRA) number from Dell. Any product returned to Dell without a CRA number from Dell will be considered an unauthorized return, and you will not receive a refund or credit for the product and Dell will not ship the product back to you.
Are there any items that are non-returnable?
Software is not eligible for return. Certain products are not eligible for return at any time.
How will I receive my refund?
For approved returns, Dell will refund or credit the actual price you paid. Your refund or credit may be reduced by the cost of shipping and handling fees, any applicable restocking fees (described later in this policy), or both. It may take up to 10-15 business days from the date the order is received back at Dell for you to get the money credited back to the original method of payment.
Who pays for return shipping?
For approved returns initiated within the time period specified in this policy, Dell will provide return shipping labels at no cost to you and will not charge a re-stocking fee if certain conditions are met. For all other permitted returns, Dell may charge a re-stocking fee of 15% of the actual price you paid for the product. That price does not include shipping and handling or sales tax. Typically, we deduct any re-stocking fee from the amount of your refund or credit.
Editor's Take
Dell's basically the tech equivalent of that reliable friend who's always got your back-you know, the one who shows up when you need them most and somehow makes everything work better. Founded back in 1984 by Michael Dell (who was just 19 at the time, which is kind of wild when you think about it), the company revolutionized how we buy computers by cutting out the middleman and selling directly to customers.
What's fascinating is how Dell managed to stay relevant through decades of tech upheaval. While other companies got caught up chasing the latest shiny trends, Dell kept focusing on what actually matters: building solid, reliable machines that don't break the bank. They've got everything from budget laptops for students to enterprise-grade servers that power half the internet.
The direct-sales model was genius, really. Instead of guessing what people wanted and stuffing warehouses with inventory, Dell built each computer to order. Want more RAM? Done. Need a specific graphics card? No problem. It was like having a custom tailor for your tech needs, except way more affordable.
These days, Dell's revenue hits around $102 billion annually, which puts them squarely in the big leagues alongside Apple and HP. But here's what sets them apart-they never forgot their roots. You can still configure a system exactly how you want it, and their customer service actually picks up the phone (revolutionary concept, I know).
The company's also been smart about acquisitions. When they bought EMC in 2016 for $67 billion, it wasn't just about getting bigger-it was about positioning themselves for the cloud computing revolution. Now they're not just selling you a laptop; they're helping entire companies transform their digital infrastructure.
And let's talk about their sustainability game for a second. Dell's been pushing recycled materials in their products and offering take-back programs since before it was trendy. They're aiming for net-zero emissions by 2050, which sounds ambitious until you realize they've already cut their carbon intensity by 75% since 2009.