Department 56
Department 56 is a U.S. manufacturer of holiday collectibles, ornaments and giftware, known for its lit Christmas village collections and Snowbabies collection since 1976.
-
Department 56 · Jun 22
-
Department 56 · Jun 18
-
Department 56 · Jun 09
-
Department 56 · Jun 08
-
Department 56 · May 20
-
Department 56 · May 14
Department 56 customer service
Use any of the convenient means below to contact Department 56 customer service.
| Phone | (800) 548-8696 |
| Web | https://www.department56.com/pages/customer-service |
| [email protected] |
Headquarters
7400 Flying Cloud Dr, Suite 100
Eden Prairie, MN 55344
(800) 548-8696
[email protected]
Returns
What is the return window?
Department 56 offers a hassle-free 30-Day Money-Back Guarantee where you can return a product within 30 days for a full refund of the purchase price.
Do I need a receipt to return an item?
To initiate a return, you must call 1-866-923-0001 and obtain a Return number, and you can only initiate a return after an order has been marked as shipped.
Are there any items that are non-returnable?
Individual products may be excluded from this guarantee, so you should check the product description before you place your order.
How will I receive my refund?
Credit for returned items will be applied to the credit method that was used to make the purchase, and returns will be applied to the purchasing credit card within 5 to 10 days of the date that the return is accepted.
Who pays for return shipping?
You are responsible for shipping the products back to us, and shipping and handling fees will not be refunded unless the return is due to defective products, inaccurate product descriptions, or an incorrect order.
Editor's Take
Department 56 isn't just another collectibles company-it's basically the Disney of Christmas villages. Since 1976, this Minnesota-based manufacturer has been creating those intricate lit Christmas village collections and Snowbabies figurines that turn regular people into obsessive collectors.
What makes Department 56 special? They started with just six ceramic houses in their "Original Snow Village" collection-the Mountain Lodge, Gabled Cottage, the Inn, Country Church, Steepled Church, and Small Chalet. But here's where it gets interesting: that collection now includes over 225 pieces, including accessories.
The company's got serious staying power. As of 2015, they had about 30 employees and were seeing 7-11% annual growth, with about two-thirds of sales coming through smaller gift and Christmas shops, though they've expanded into national retail stores and Amazon. That's pretty impressive for a niche collectibles brand.
And they're not stuck in the past either. As of 2023, they're working with ten licensed brands including Harry Potter, Disney, The Grinch, Game of Thrones, Peanuts, and even Ghostbusters. So whether you're into classic Christmas charm or want Hogwarts in your holiday display, they've got you covered.
The collector community around Department 56 is genuinely passionate. There's actually a National Council of Fifty Six Clubs with 62 member clubs across ten regions-that's the kind of dedicated fanbase most companies dream about.