Diamondback Bicycles

Diamondback Bicycles is an American bicycle brand based in Kent, Washington, offering mountain bikes, road bikes, BMX bikes, and e-bikes for riders of all levels since 1977.

All Diamondback Bicycles newsletters
Diamondback Bicycles customer service

Diamondback Bicycles customer service

Use any of the convenient means below to contact Diamondback Bicycles customer service.

location

Headquarters

6004 S 190th St
Kent, WA 98032
(253) 395-1100

Returns

What is the return window?
Contact us here to begin the process. A Diamondback customer care team member will reach out to you within two business days. The website does not specify an exact return window timeframe, but customers must contact customer service to initiate the return process.

How do I start a return online?
Contact us here to begin the process. A Diamondback customer care team member will reach out to you within two business days. Once approved, our customer care team will help determine the best way to return your order.

Who pays for return shipping?
You take care of the packaging and shipping yourself (to help with shipping costs we can provide a call tag for a $75 fee). Customers are responsible for return shipping costs, though Diamondback can provide a call tag for $75.

Can I return online purchases in-store?
Drop your unboxed bike off at the local shop where you picked up your order. Please note purchases made at an Authorized Dealer are subject to the specific return or exchange policies of that Dealer. Please check with your authorized dealer before you purchase.

How will I receive my refund?
We'll process your refund just as soon as we receive your return in our warehouse. The specific refund method is not detailed, but refunds are processed upon receipt of the returned item at their warehouse.

Editor's Take

Diamondback Bicycles is an American bicycle brand that is based in Kent, Washington, but its story starts way back in the BMX glory days of the late '70s. And honestly? That heritage still shows up in everything they do.

Here's the thing about Diamondback-they're not trying to be the flashiest brand in the shop. Diamondbacks are sold in many countries, including the United States, Australia, Canada, and the United Kingdom, which tells you they've figured out how to appeal to a pretty broad audience. They've basically positioned themselves as the reliable friend who shows up when you need them, not the one posting thirst traps on Instagram.

Diamondback Bicycles was founded as a BMX brand in 1977 by Western States Imports in Newbury Park, California, and they've been through quite the journey since then. The company's had multiple owners over the decades, and in August 2019 Accell Group sold Diamondback to Regent, L.P. But through all those changes, they've managed to keep making bikes that people actually want to ride.

What's interesting is their range. They've got everything from entry-level mountain bikes to more serious trail machines, plus road bikes, hybrids, and e-bikes. It's like they looked at the cycling world and said, "Yeah, we can do all of that." And they kind of can. One of the innovations pioneered by Diamondback is the Knuckle Box suspension, which shows up on their full-suspension mountain bikes. Diamondback developed its first ever patent-pending suspension called Level Link, working with suspension expert Luther Beal and pro rider Eric Porter.

The bikes themselves tend to hit that sweet spot between "I can actually afford this" and "this won't fall apart on the trail." They're not chasing the bleeding edge of tech, which means you're not paying for features you might not even need. Think of them as the Toyota of bikes-maybe not the most exciting brand at the party, but you know it'll get you where you're going.

Their bike frames are tested to carry up to 300 lbs of rider weight, which is actually pretty reassuring when you're thinking about durability. And they've been smart about distribution, selling through their website, authorized dealers, and even some big-box retailers for their entry-level stuff.

One thing that's kind of cool-they've stayed connected to the BMX roots even while expanding into other categories. There's something authentic about a brand that remembers where it came from, you know? They're not pretending to be something they're not.

So if you're looking for a bike that'll do the job without requiring you to take out a second mortgage, Diamondback's worth a look. They're not going to win any awards for being revolutionary, but sometimes you just want something that works.