Diet Direct
Diet Direct is a leading online retailer of medical-grade protein diet supplements, meal replacement products, and weight management solutions used by hospitals, physicians, and weight loss clinics.
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Diet Direct · Jun 22
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Diet Direct · Jun 21
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Diet Direct · Jun 15
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Diet Direct · Jun 14
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Diet Direct · Jun 08
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Diet Direct · Jun 07
Diet Direct customer service
Use any of the convenient means below to contact Diet Direct customer service.
| Phone | (800) 567-3438 |
| Web | https://www.dietdirect.com/contact-us.html |
| [email protected] |
Headquarters
1001 Military Cutoff Rd Suite 350
Wilmington, NC 28405
(800) 567-3438
[email protected]
Returns
What is the return window?
You can return items within 30 days of purchase for a full refund (less shipping) or exchange for products of equal price, no questions asked.
Do I need a receipt to return an item?
You need to contact their customer care team to obtain a Return Authorization (RMA) number before returning any items. They cannot accept any returns that do NOT have an RMA number.
Are there any items that are non-returnable?
You can return any unopened, unused box, case, bottle or container of consumable products in its original packaging, plus up to 1 (one) partially used box, bottle or container per unique product (per flavor, sku) in its original packaging.
How will I receive my refund?
You'll receive a full refund (less shipping) or can exchange for products of equal price. Shipping charges, if applicable, are non-refundable.
Who pays for return shipping?
Shipping charges are non-refundable, and international orders may be returned for a refund only. Any items returned without an authorization will incur a return processing fee of $10.
Editor's Take
Diet Direct isn't your typical online supplement store-it's basically become the go-to spot for medical-grade protein diet products that hospitals and weight loss clinics actually use. Located just a few miles from the ocean in historic Wilmington, NC, Diet Direct has grown to become the leading online source for the same medical grade protein diet supplements used by hospitals, physicians and weight loss clinics.
What sets them apart is their focus on brands like WonderSlim, BariWise, and Bariatric Choice-names you might not recognize unless you've been in the weight management game for a while. But that's kind of the point. The products they carry are carefully selected to help you achieve your ideal weight in a healthy manner and maintain that look for life, and they're so confident in their selection process that they back each item with a Money Back Guarantee.
The company's been around since 2005, which in internet years makes them practically ancient. And honestly? That longevity shows in their approach. When you call them, you get to speak to a real, live, interested and interesting human being who is located right here in Wilmington, NC. They've won a reputation for superior customer service just by treating people the same way they'd like to be treated.
Their WonderSlim Diet Plan is probably their biggest draw-it's structured but not restrictive, with six meals a day spaced every 2-3 hours. On the WonderSlim Diet Plan, you'll eat 6 times a day, which breaks down to about once every 2 to 3 hours, and they recommend drinking at least 8 full glasses of water a day. The plan includes one "healthy meal" that you prepare yourself, usually dinner, which keeps things from feeling too artificial.
What's interesting is their shipping policy-free shipping in the contiguous U.S. on orders above $79. Not the lowest threshold you'll find, but reasonable for bulk diet supplies. They also offer an Auto Ship Program with 20% discounts, which makes sense if you're committed to a long-term plan.