DL1961
DL1961 is a New York-based premium denim brand focused on sustainability and vertical integration, offering elevated denim, knits, and ready-to-wear for women, men, kids, and pets with patented four-way stretch technology.
-
DL1961 · Jun 22
-
DL1961 · Jun 21
-
DL1961 · Jun 14
-
DL1961 · Jun 14
-
DL1961 · Jun 08
-
DL1961 · Jun 07
DL1961 customer service
Use any of the convenient means below to contact DL1961 customer service.
| Phone | (646) 514-9736 |
| Web | https://dl1961.com/pages/contact-us |
| [email protected] |
DL1961 jobs
DL1961 is a premium clothing brand with a focus on sustainability and its roots in vertical integration. We offer luxury denim and elevated essentials such as knits, jackets, and tops for women, men, kids, and pets. Named one of Fast Company's Most Innovative Companies of 2023, we are a perennial favorite of editors and celebrities alike. If you're interested in joining our dynamic, passionate, and results-oriented team in our corporate offices we'd love to hear from you!
View current DL1961 jobs
Headquarters
121 Varick St Fl 4
New York, NY 10013
(646) 514-9736
[email protected]
Returns
What is the return window?
Full price merchandise is only eligible for a full refund if a return is initiated via the Returns Portal within 30 days of order fulfillment. Returns initiated after 30 days will not be refunded and may qualify for exchange or store credit only.
Are there any items that are non-returnable?
Final Sale merchandise is not eligible for return, exchange, or store credit. Leather products can be returned per the policy but will incur a 10% restocking fee. It is at the discretion of the company to deem leather products fit for return.
How will I receive my refund?
Refunds will be issued to the original form of payment or store credit depending on order status at return initiation and may take up to 14 business days from return delivery to be issued. Store credit is valid for five years from issue date.
Who pays for return shipping?
DL1961 offers Checkout + to customers to provide package protection and return shipping. Customers that take advantage of CHECKOUT+ option will receive a prepaid label through the returns portal for any returns requested. Customers who opt out of CHECKOUT+ are responsible for the cost of return shipping which will be deducted from their refund. Return labels will be provided via the returns portal.
What if I received a damaged or incorrect item?
If you utilize the Checkout+ feature, your purchase is automatically protected. If your package is lost, stolen, or damaged in transit, they will replace it at no cost to you. Email photos of the damaged items to [email protected] for review. Photographs should also show garment with tags and full packaging. Please note orders will only qualify for a replacement if purchased directly from dl1961.com. Damaged goods have to be reported within two weeks of purchase to qualify for a replacement.
Editor's Take
So here's the thing about DL1961 - they're basically doing what every denim brand claims they're doing, except they actually mean it. Founded in 2008 using XFIT LYCRA, a fabric it has patented, this New York-based brand has been on a mission to prove that sustainable doesn't have to mean sacrificing fit or style.
And the numbers? They're kind of wild. The average pair of jeans requires 1,500 gallons of water, but DL1961 requires just ten gallons at most. Ten. That's not a typo. When you consider that most of us own multiple pairs of jeans, that water savings adds up fast. The company uses an eco-friendly manufacturing process that it introduced in 2013 to use less water, waste, and dye, which basically means they figured out how to make premium denim without destroying the planet in the process.
But let's talk about what really matters - the fit. The brand is known for its four-way stretch, designed to be slimming and to prevent sagging. You know that annoying thing where your jeans look great in the morning but by lunchtime they're baggy and weird? Yeah, DL1961 solved that problem. Their patented fabric technology means these jeans actually hold their shape, which is probably why celebrities like Katie Holmes, Reese Witherspoon, and Meghan Markle keep wearing them.
Notice how some brands slap "sustainable" on their label and call it a day? DL1961 isn't playing that game. They're a premium essentials brand with roots in vertical integration, offering elevated denim, knits, and ready-to-wear for women, men, kids, and pets. The vertical integration part is key - it means they control their entire supply chain, from fiber to finished product. The company uses renewable energy from solar panels for their factory operations, and they track every single pair of jeans with environmental impact software.
Named one of Fast Company's Most Innovative Companies in 2023, DL1961 has become what fashion editors call a "press-loved brand" - basically, it's the denim line that stylists and fashion insiders actually recommend when the cameras are off. They've expanded beyond just women's jeans too, offering everything from maternity lines to kids' denim to, yes, even pet apparel.
The brand recently partnered with Recover to create what they're calling the world's first high-performance circular jeans, using post-consumer waste cotton fibers. So basically, your old t-shirts and worn-out jeans can become new DL1961 denim. It's the kind of innovation that makes you wonder why more brands aren't doing this.
What sets them apart isn't just the sustainability angle, though. According to Vogue journalist Liana Satenstein, DL1961 is known for its jumpsuits and easygoing styles - they've managed to create pieces that work for real life, not just Instagram photos. And with prices that position them as premium but not completely out of reach, they've found that sweet spot where quality meets accessibility.