Dooney & Bourke
Dooney & Bourke is a leading American designer of fine accessories in leather and fabric, specializing in handbags, wallets, travel accessories, shoes, watches, and more, crafted with Italian leather and expert craftsmanship since 1975.
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Dooney & Bourke · Jun 22
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Dooney & Bourke · Jun 21
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Dooney & Bourke · Jun 14
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Dooney & Bourke · Jun 14
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Dooney & Bourke · Jun 08
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Dooney & Bourke · Jun 07
Dooney & Bourke customer service
Use any of the convenient means below to contact Dooney & Bourke customer service.
| Phone | (800) 347-5000 |
| Web | https://www.dooney.com/pages/contact |
| [email protected] |
Dooney & Bourke jobs
Thanks for your interest in career opportunities at Dooney & Bourke. We are always looking for talented individuals to become part of our organization. Dooney & Bourke is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classification protected by federal, state, or local law.
View current Dooney & Bourke jobs
Headquarters
One Regent Street
Norwalk, CT 06856
(800) 347-5000
[email protected]
Returns
What is the return window?
If you are not completely satisfied with your Dooney & Bourke purchase, we are happy to offer you a full refund within 30 days of shipment. Products must be in new, unused condition.
Do I need a receipt to return an item?
Dooney & Bourke typically requires proof of purchase for returns. However, if you've misplaced your receipt, reaching out to customer service can help determine if there are any alternative options available.
Are there any items that are non-returnable?
Make your purchase more than 30 days ago? No problem. Contact customer service at [email protected] or (800) 347-5000 to learn more about our Repair & Replacements Program. Items must be unused and in new condition to qualify for standard returns.
How will I receive my refund?
Return processing usually takes 5 to 10 business days after the receipt of your package. This is an estimate and processing times may vary seasonally. You will be refunded the amount paid for returned products at the time of purchase. The refund will be issued to the original form of payment.
Who pays for return shipping?
We offer $10.00 flat rate returns on all domestic orders (plus applicable taxes). Please note that shipping and handling fees are not refundable. By using this online return process, you acknowledge that we will subtract $10.00 (plus applicable taxes) for the shipping cost of your return.
Dooney & Bourke hours
| Sunday | 11:00am - 6:00pm |
| Monday | 10:00am - 8:00pm |
| Tuesday | 10:00am - 8:00pm |
| Wednesday | 10:00am - 8:00pm |
| Thursday | 10:00am - 8:00pm |
| Friday | 10:00am - 9:00pm |
| Saturday | 10:00am - 9:00pm |
Hours may vary by location and be modified due to holidays or events. Be sure to verify the current operating hours for your local Dooney & Bourke.
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Editor's Take
Here's the thing about Dooney & Bourke - they've been doing this leather goods thing since 1975, and somehow they've managed to stay relevant without completely selling out. Which is kind of impressive when you think about it.
The brand started with two guys, Peter Dooney and Frederic Bourke, making men's belts and suspenders in Norwalk, Connecticut. Hand-stitched stuff inspired by military gear and saddlebags. But it wasn't until 1981 that they really hit their stride with the All-Weather Leather collection for women - that signature pebbled texture that basically defined the brand. And Peter Dooney? Still the designer. That's nearly 50 years of consistency right there.
What sets them apart is this obsession with Italian leather. They've built partnerships with multi-generational tanneries in Italy, and they're not shy about it. The Florentine collection, for instance, uses leather that actually gets better with age - more supple, richer patina. It's the kind of thing your mom probably had in the '90s and still uses today. Notice how some brands chase trends while Dooney just... keeps making bags that last?
They've got this whole ecosystem now. There's the main dooney.com site with full-price stuff, then ILoveDooney for last season's styles at better prices (still 100% authentic, just older collections), plus over 150 boutiques and factory outlets across the country. You'll find them in Macy's and Dillard's too. And they've branched out beyond handbags - watches, shoes, scarves, even officially licensed sports team collections for NFL, MLB, and college teams.
The Disney collaboration deserves its own mention. Those Disney x Dooney & Bourke bags have become collector's items, with dedicated fan communities tracking releases. It's basically where luxury craftsmanship meets childhood nostalgia, and people are here for it.
But let's be real - they're competing with Coach and Kate Spade in a crowded market. The difference? Dooney backs everything with what they call an "ironclad guarantee." They have a whole Repair & Replacements Program. That's confidence in your product.
The price point sits in that sweet spot - not entry-level, but not "I need to take out a loan" either. You're looking at bags that start around $150 and go up from there, with sales and outlet prices bringing things down considerably. The quality-to-price ratio is honestly pretty solid, especially when you factor in that Italian leather and hand-stitching.
One interesting detail: they offer DooneyPay, letting you split purchases into installments. It's a smart move for a brand in this price range, making those $300+ bags more accessible without cheapening the brand image.
So yeah, Dooney & Bourke isn't trying to be the flashiest name in fashion. They're just consistently making well-crafted leather goods that hold up, look classic, and don't require you to mortgage your house. Sometimes that's exactly what you need.