Dossier
Premium-quality French fragrances made in Grasse without excessive markups, offering designer-inspired scents and original fragrances at accessible prices.
Dossier customer service
Use any of the convenient means below to contact Dossier customer service.
| Phone | (646) 374-8890 |
| Web | https://dossier.co/pages/contact |
| [email protected] |
Returns
What is the return window?
Dossier+ members can make one return per order for free and receive a full refund on any products returned, with this offer available only once per order.
Are there any items that are non-returnable?
3ml samples are non-exchangeable/returnable.
How do I start a return online?
You can download your shipping label online or email [email protected] to initiate a return. A picture of the item is required for a return to be authorized.
Who pays for return shipping?
Dossier doesn't refund shipping costs, though Dossier+ members get one free return per order.
Can I exchange items?
All customers, both Dossier+ members and non-members, have the right to one free exchange transaction per order, with free shipping on the newly selected perfume, available only once per order.
Editor's Take
So here's the thing about Dossier-they've basically cracked the code on making luxury fragrances accessible without the eye-watering price tags. Premium-quality French fragrances with no excessive markups, and honestly? That's kind of revolutionary in an industry that's been gatekeeping good scents behind $200+ price points for decades.
What makes them different isn't just the pricing, though that's obviously a huge draw. All their perfumes are made in Grasse, France-the perfume capital of the world-using premium-quality ingredients and traditional practices. They're not cutting corners on quality; they're just cutting the markup that usually comes with designer labels.
The brand splits their offerings into three main categories. Dossier Impressions, Dossier Originals, and Dossier Home. The Impressions line is where they really made their name-designer-inspired fragrances based on customer insights that smell remarkably close to the originals. And before you roll your eyes at "dupes," these aren't cheap knockoffs. They work with perfumers in Grasse, France and their nose who's based in Paris, resulting in accessible options inspired by the biggest fragrances for under $50.
But here's where it gets interesting-Dossier launched in 2019 but branched out with Dossier Originals in 2023, developing unique fragrances in-house. So they're not just recreating existing scents; they're creating their own signature fragrances too.
The sustainability angle is worth mentioning. Their perfumes are vegan, eco-friendly, and 100% non-toxic, following strict U.S. and E.U. cosmetic safety recommendations, with environmentally friendly and recyclable packaging. Plus, they donate all returned orders to Give Back Box, a non-profit that collaborates with over 60 charities.
Performance-wise, you're looking at what you'd expect from clean fragrances. The projection and sillage isn't as strong as conventional counterparts, about medium strength compared to other clean perfume brands, with longevity on par with other clean brands though probably not lasting as long as conventional versions. That's just the nature of cleaner formulations-they don't pack the same synthetic punch.
The company's been growing fast too. #4 Consumer Goods Category, #31 Overall Fastest-Growing Company in 2023, and they just opened their first physical boutique in NYC. Customers can now experience the Dossier perfume house tour in person at their storefront, with a curated fragrance shopping experience and on-site experts.
Look, if you're someone who's been priced out of the luxury fragrance market but still wants quality scents, Dossier's worth exploring. They're transparent about their process, committed to clean ingredients, and they're making luxury accessible. That's pretty refreshing in an industry that's traditionally been all about exclusivity.