DSW (Designer Shoe Warehouse)

DSW (Designer Shoe Warehouse) is one of North America's leading branded footwear and accessories retailers, offering a wide selection of designer and name-brand shoes for women, men, and kids at prices 30-50% below department store retail prices across over 500 stores.

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DSW (Designer Shoe Warehouse) customer service

DSW (Designer Shoe Warehouse) customer service

Use any of the convenient means below to contact DSW (Designer Shoe Warehouse) customer service.

DSW (Designer Shoe Warehouse) jobs

DSW (Designer Shoe Warehouse) jobs

DSW is looking for people who will put their best foot forward, whether you are taking the first step toward building your career or are a professional looking for an exciting new opportunity. Opportunities are available at corporate offices, customer service centers, within distribution centers and in stores across the U.S. and Canada.

View current DSW (Designer Shoe Warehouse) jobs
location

Headquarters

810 DSW Drive
Columbus, OH 43219
(614) 237-7100
[email protected]

Returns

What is the return window?
DSW offers a 90-day return window for most items from the date of purchase, allowing customers to return or exchange items within this timeframe. VIP Elite members who spend $500 or more annually get an extended 365-day return window.

Do I need a receipt to return an item?
DSW offers flexibility for returns without a receipt, subject to their return policy discretion. In such cases, you may be eligible for a refund or exchange based on the item's current selling price, and providing a valid, government-issued photo ID may be required.

Are there any items that are non-returnable?
Items that have been worn are generally not eligible for return, and it is important to try on footwear at home on a clean surface to ensure they remain in new condition if a return is necessary. Final sale items cannot be returned or exchanged and are typically marked as final sale at the time of purchase.

How will I receive my refund?
Your refund will be issued via your original method of payment, assuming you still have the receipt. Once the return is processed, you will receive a refund to your original form of payment or an exchange based on your preference, and refunds typically take 7-10 business days to appear on your statement.

Can I return online purchases in-store?
Even if you ordered online, you can take your returns and exchanges into a physical store if that's easier for you, though in-store orders must be returned at a brick-and-mortar DSW.

DSW (Designer Shoe Warehouse) hours

DSW (Designer Shoe Warehouse) hours

Sunday 10:00am - 7:00pm
Monday 10:00am - 8:00pm
Tuesday 10:00am - 8:00pm
Wednesday 10:00am - 8:00pm
Thursday 10:00am - 8:00pm
Friday 10:00am - 8:00pm
Saturday 10:00am - 8:00pm

Hours may vary by location and be modified due to holidays or events. Be sure to verify the current operating hours for your local DSW (Designer Shoe Warehouse).

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Editor's Take

So here's the thing about DSW - it's basically become the shoe lover's playground, and honestly, that's not just marketing speak. When you walk into one of their 500-plus stores, you're hit with this kind of organized chaos that actually works. Rows and rows of shoes from brands you know (Nike, Adidas, Steve Madden) sitting right next to designer names you'd normally see at department stores, but here's the kicker - everything's priced way lower than you'd expect.

The company started back in 1991 in Dublin, Ohio, and they've been on this mission ever since to make designer footwear accessible without the designer price tag. And they've gotten pretty good at it. The average discount hovers around 30-50% below what you'd pay elsewhere, which explains why their VIP rewards program has racked up over 15 million members. That's a lot of shoe lovers.

But what really sets DSW apart is how they've managed to keep the in-store experience relevant when everyone else is going all-in on e-commerce. About 70% of their business still happens in physical stores, which is kind of remarkable. They've figured out that people actually enjoy trying on shoes - like, really enjoy it. There's something about slipping on a new pair of boots or testing out sneakers on actual carpet that online shopping just can't replicate.

The selection is legitimately impressive. We're talking thousands of styles for women, men, and kids, plus handbags and accessories thrown in for good measure. You can find everything from casual flip-flops to dress shoes for that wedding you forgot about until last week. And if you're into athletic shoes, they've got you covered there too - running shoes, training shoes, basketball shoes, the whole lineup.

Notice how they've also embraced the whole "try before you buy" thing with their app? You can scan shoes in-store, check reviews, see if your size is available at other locations, and even do self-checkout. It's like they took the best parts of online shopping and grafted them onto the physical store experience. Some locations are even testing AR mirrors that show you how shoes would look with different outfits, which sounds gimmicky but is actually pretty useful when you're standing there wondering if those boots work with your wardrobe.

The VIP program deserves its own mention because it's genuinely one of the better loyalty setups out there. Free to join, you earn points on every purchase, get free shipping, and can return stuff without the usual hassle. Spend $200 a year and you hit Gold status with even better perks. Drop $500 and you're Elite, which gets you a full year to return items instead of the standard 90 days. That's basically unheard of in retail.