Duluth Trading Company
Duluth Trading Company is a leading retailer of innovative workwear and outdoor gear for men and women. Founded in 1989, they specialize in problem-solving apparel and accessories designed for durability and functionality.
Duluth Trading Company weekly ad
View the most recent Duluth Trading Company ad to catch up on the latest specials, promotions and limited time offers.
Duluth Trading Company customer service
Use any of the convenient means below to contact Duluth Trading Company customer service.
| Phone | (866) 300-9719 |
| Web | https://www.duluthtrading.com/content/customer-service |
| [email protected] |
Duluth Trading Company jobs
We're looking for problem solvers who are ready to go the extra mile to ensure every customer interaction is a positive one. If you thrive on helping people and enjoy a dynamic work environment, the Care Crew could be your next great adventure.
View current Duluth Trading Company jobsHeadquarters
201 E Front St
Mount Horeb, WI 53572
(608) 424-1544
[email protected]
Returns
What is the return window?
If you are not satisfied with any item you purchase from Duluth Trading, return it for a refund within one year. After one year, we will also consider returns for items that are defective or don't perform as designed.
Do I need a receipt to return an item?
We require proof of purchase to process a return or exchange. If you bought online, by phone or via mail, bring your shipping or order confirmation email as receipt (printed or mobile device). Alternatively, we can look up your order by name or phone.
Can I return online purchases in-store?
You can return your catalog, web or store purchase in any of our 60+ Duluth Trading Co. Stores. We require proof of purchase to process a return or exchange.
Who pays for return shipping?
Once it is processed, we will deduct $7.99 for the cost of return shipping and credit your original method of payment. The $7.99 fee will be waived when exchanging an item for a different size or color.
What if I received a damaged or incorrect item?
If you received a damaged, defective or wrong item, you can start your return online, return it to any of our 60+ Duluth Trading Retail Stores or give us a call at 1-866-300-9719.
Duluth Trading Company hours
| Sunday | 11:00am - 6:00pm |
| Monday | 10:00am - 8:00pm |
| Tuesday | 10:00am - 8:00pm |
| Wednesday | 10:00am - 8:00pm |
| Thursday | 10:00am - 8:00pm |
| Friday | 10:00am - 8:00pm |
| Saturday | 10:00am - 8:00pm |
Hours may vary by location and be modified due to holidays or events. Be sure to verify the current operating hours for your local Duluth Trading Company.
Check my Duluth Trading Company hoursEditor's Take
So here's the thing about Duluth Trading-they've basically built an empire on solving problems you didn't even know you had. Started back in 1989, they've grown from a small operation to over 60 stores across the country, and honestly? They've earned it.
The whole concept is kind of brilliant when you think about it. They looked at workwear and said, "There's gotta be a better way." And then they actually delivered. Their Fire Hose pants are legendary for a reason-triple-stitched seams, reinforced knees, the works. But it's the little innovations that really get you. Like their Longtail T-Shirts that are three inches longer to prevent plumber's butt. Or Buck Naked Underwear that's designed to feel like you're wearing nothing at all. These aren't just marketing gimmicks-people genuinely swear by this stuff.
What's interesting is how they've managed to appeal to both hardcore tradespeople and weekend warriors. You'll find actual construction workers shopping alongside suburban dads who just want pants that won't rip when they crouch down. The company pulled in around $662 million in revenue back in 2020, which tells you something about their market penetration.
Their stores are an experience too. Each one's different, with themes and displays honoring hardworking folks-vintage tools, agricultural memorabilia, even an "exploded tractor" display at one location. It's like if a hardware store and a museum had a baby. And the staff actually knows their products, which is refreshing.
The "No Bull Guarantee" is pretty much industry-leading. You get a full year to return anything, no questions asked. After that, they'll still consider returns for defective items. That's confidence in your product right there. Though fair warning-mail returns cost $7.99, but in-store returns are free.
They've also figured out the women's workwear market, which has been criminally underserved forever. Real pockets, actual durability, cuts that fit-revolutionary concepts, apparently. Their women's line has become just as popular as the men's.
The pricing isn't cheap, but it's not outrageous either. You're paying for stuff that'll actually last, which is kind of the point. And they run sales pretty regularly-sign up for emails and you'll see 20-40% off promotions throughout the year.
One thing worth noting: they're big on American manufacturing when possible, though not everything's made domestically. They're transparent about it, which counts for something. And their customer service is solid-phone, email, chat, whatever you need.
The brand's got personality too. Their advertising is clever without being annoying, and they don't take themselves too seriously. But that doesn't stop them from obsessing over details like gussets in unexpected places or extra-long shirt tails.
If you need gear that works as hard as you do, Duluth's worth checking out. Just maybe wait for a sale.