East Fork Pottery
East Fork makes and sells contemporary ceramic dinnerware, produced with regional materials in Asheville, North Carolina. Founded by potters, they are a Certified B Corporation committed to bringing beautiful and enduring objects for the home.
East Fork Pottery customer service
Use any of the convenient means below to contact East Fork Pottery customer service.
| Phone | (828) 237-7200 |
| Web | https://www.eastfork.com/contact |
| [email protected] |
East Fork Pottery jobs
East Fork is actively growing every day, and committed to doing so with integrity, compassion, and equity driving all of our decision-making. East Fork designs, makes, markets, sells, and fulfills beautiful, thoughtful objects for the tabletop and kitchen. Our team of 110 is mostly located in Asheville, North Carolina, but we have stores in Atlanta, Georgia, Brooklyn, New York and a few remote folks sprinkled across the country, too.
View current East Fork Pottery jobsHeadquarters
531 Short McDowell
Asheville, NC 28803
(828) 237-7200
[email protected]
Returns
What is the return window?
East Fork will happily exchange merchandise, issue a store credit or process a refund to the original form of payment within 30 days of merchandise being received if you are unsatisfied with your order.
Do I need a receipt to return an item?
All returns and exchanges require proof of purchase and items must be in new, unused condition.
Are there any items that are non-returnable?
Please be aware that all Seconds quality pottery and other disclosed sale items are final sale and therefore not eligible to be returned or exchanged.
How will I receive my refund?
East Fork will happily exchange merchandise, issue a store credit or process a refund to the original form of payment within 30 days of merchandise being received if you are unsatisfied with your order.
Who pays for return shipping?
East Fork is not responsible for shipping fees if you receive an item you don't like. You are responsible for shipping costs on all returns and exchanges.
East Fork Pottery hours
| Sunday | 12:00pm - 5:00pm |
| Monday | 11:00am - 6:00pm |
| Tuesday | 11:00am - 6:00pm |
| Wednesday | 11:00am - 6:00pm |
| Thursday | 11:00am - 6:00pm |
| Friday | 11:00am - 6:00pm |
| Saturday | 11:00am - 6:00pm |
Hours may vary by location and be modified due to holidays or events. Be sure to verify the current operating hours for your local East Fork Pottery.
Check my East Fork Pottery hoursEditor's Take
So here's the thing about East Fork-they're basically what happens when actual potters decide to scale up without losing their soul. Started as one potter, then two, then a few more, throwing clay and filling a wood-fired kiln on an old tobacco farm in the Blue Ridge Mountains of North Carolina. Now they're cranking out over 600,000 pieces a year, but somehow each mug still feels like it was made by someone who actually cares.
What gets me is how they've managed to industrialize pottery without making it feel industrial. They're one of the most technologically advanced producers of dinnerware in the United States, joking that they've worked their way through the Industrial Revolution in about five years. But walk into any restaurant using their stuff and you'll notice something-the plates have character. Those iron speckles aren't a design choice; they're what happens when you fire clay the way East Fork does, pulling iron to the surface during the firing process.
Founded by potters, East Fork is a Certified B Corporation in Asheville, NC committed to bringing you beautiful and enduring objects for the home while using our business to contribute to a more joyful and equitable world. And they actually mean it. Since 2017, they've raised over $1.7 million for grassroots, community-led organizations-and 2024 was our biggest year yet, with $640,000 raised. They're continuing that momentum by donating 1% of all sales (not profits!) directly to their Community Partners.
The pottery itself is ridiculously durable-restaurants love it because it can handle the abuse of commercial dishwashers and constant handling. But it's also beautiful enough that people collect it like art. Each piece is slightly different because of how they fire it, so your dinner table becomes this curated collection of variations on a theme.
They've got three stores now-Asheville, Atlanta, and Brooklyn-plus they do these "Seconds" sales where they travel around selling slightly imperfect pieces at 30% off. People literally line up at 7am for these events. It's pottery, but it's also become this whole community thing.