Eastern Mountain Sports

Eastern Mountain Sports is a premier outdoor retailer founded in 1967, specializing in outdoor gear, apparel, and equipment for nature enthusiasts. With stores across the Northeast, EMS provides quality outdoor products and also operates schools offering instruction in climbing, paddling, and backcountry skiing.

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Eastern Mountain Sports customer service

Eastern Mountain Sports customer service

Use any of the convenient means below to contact Eastern Mountain Sports customer service.

location

Headquarters

160 Corporate Ct
Meriden, CT 06450
[email protected]

Returns

What is the return window?
The return window for Rewards Members is 90 days, while for Non-Rewards Members it's 30 days. For purchases made online, the return window begins on the date the goods are shipped. For purchases made in-store, the return window begins on the date of purchase.

Do I need a receipt to return an item?
Yes, all returns require valid proof of purchase in the form of an original store receipt or web invoice/packing slip. Returns accompanied by a gift receipt will be refunded to a merchandise credit.

Are there any items that are non-returnable?
Items that are used, worn, washed, or sold "As-Is" are not eligible for return or exchange at any time. Unused items in their original packaging with proof of purchase may be returned for a refund or merchandise credit.

Can I return online purchases in-store?
Yes, purchases can be returned to any store location regardless of whether they were bought in-store or online. However, online purchases made with PayPal and returned in-store will be refunded to a merchandise credit.

Who pays for return shipping?
Shipping fees are non-refundable. Returns can be made in-store or by mail, but the policy does not specify who covers return shipping costs for mail returns.

Eastern Mountain Sports hours

Eastern Mountain Sports hours

Sunday 10:00am - 6:00pm
Monday 10:00am - 7:00pm
Tuesday 10:00am - 7:00pm
Wednesday 10:00am - 7:00pm
Thursday 10:00am - 7:00pm
Friday 10:00am - 7:00pm
Saturday 10:00am - 7:00pm

Hours may vary by location and be modified due to holidays or events. Be sure to verify the current operating hours for your local Eastern Mountain Sports.

Check my Eastern Mountain Sports hours

Editor's Take

So here's the thing about Eastern Mountain Sports-it's kind of like that friend who's been around forever and just gets it. Founded back in 1967, EMS has been doing this outdoor gear thing for over 50 years, which means they've basically seen every hiking trend, camping fad, and outdoor craze come and go. And they're still here.

What makes EMS interesting is that they're not trying to be everything to everyone. They've got stores across the Northeast, and they seem pretty content staying in their lane-serving folks from Maine down to Virginia who actually use this stuff. You know, people who deal with real weather. The kind where you actually need that waterproof jacket, not just want it to look cool at brunch.

The company sells both name-brand gear and their own EMS line, which is smart. Sometimes you want the fancy label, sometimes you just need something that works without the markup. They get that. They also run EMS Schools that teach actual outdoor skills-rock climbing, ice climbing, kayaking, stand-up paddleboarding, trekking, skiing. It's not just about selling you stuff and sending you on your way.

Here's what I find compelling: EMS has a history of supporting causes that protect and preserve the outdoors. They're not just selling you gear to go trash nature-they actually care about keeping those trails and mountains around for the next generation. That's the kind of thing that matters when you're deciding where to spend your money.

The vibe seems to be less "Instagram influencer in pristine white hiking boots" and more "actual person who's going to get muddy and needs gear that won't fall apart." Which, honestly, is refreshing. They're focused on making adventure accessible, not aspirational. There's a difference.

And look, with over 50 years in the game, they've probably outfitted your parents' first camping trip and maybe even your grandparents'. That kind of longevity in outdoor retail means they're doing something right-probably just keeping it simple, keeping it real, and remembering that at the end of the day, people just want to get outside and have a good time without their tent collapsing or their boots giving them blisters.