ECCO
ECCO is a global leader in innovative comfort footwear for men, women, and kids. Founded in Denmark in 1963, ECCO is a family-owned company that controls every step of production from leather tanning to retail sales.
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ECCO · Jun 22
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ECCO · Jun 21
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ECCO · Jun 15
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ECCO · Jun 14
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ECCO · Jun 09
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ECCO · Jun 07
ECCO customer service
Use any of the convenient means below to contact ECCO customer service.
| Phone | (877) 240-2365 |
| Web | https://us.ecco.com/customer-service |
| Chat | Click to chat |
| [email protected] |
ECCO jobs
At ECCO, we believe in bringing value to our consumers, therefore customer experience is at the forefront of our approach to retailing; from understanding our customer's needs to helping them find the right footwear for each wearing occasion. Our Brand Ambassadors are an integral part of our store's overall success. They are responsible for providing world-class customer service, as well as educating and building relationships with our consumers through personalized shopping experiences.
View current ECCO jobs
Headquarters
16 Delta Dr
Londonderry, NH 03053
(877) 240-2365
[email protected]
Returns
What is the return window?
Returns must be made within 30 days of purchase. Starting January 1, 2026, the standard 30-day return policy will apply again, which means whether you're shopping for fall or getting a head start on holiday gifts, you'll have plenty of time to make returns if needed.
Do I need a receipt to return an item?
Returns should be shipped within 30 days of the original shipment with the receipt from your us.ecco.com purchase. When returning in-store, bring your unworn shoes in their original box to the ECCO Store with your order & shipping confirmation email, the packing slip included with your shipment and a valid photo ID.
Are there any items that are non-returnable?
Items must be unused and unworn to qualify for a refund. Socks must be unopened and unworn. Items must be unused and unworn in order to be accepted for a return and a refund.
How will I receive my refund?
We can only issue a refund to the credit, debit card or PayPal Account used for the purchase. Refunds exclude original shipping and handling fees. Shipping and handling charges are not refundable.
Can I return online purchases in-store?
You can return your order at a participating ECCO store or ECCO Outlet. Simply use our store locator to find your closest location. Independent retailers that carry ECCO shoes do not accept returns from us.ecco.com.
ECCO hours
| Sunday | 10:00am - 7:00pm |
| Monday | 10:00am - 9:00pm |
| Tuesday | 10:00am - 9:00pm |
| Wednesday | 10:00am - 9:00pm |
| Thursday | 10:00am - 9:00pm |
| Friday | 10:00am - 9:00pm |
| Saturday | 10:00am - 9:00pm |
Hours may vary by location and be modified due to holidays or events. Be sure to verify the current operating hours for your local ECCO.
Check my ECCO hours
Editor's Take
Here's the thing about ECCO that most people don't realize-they're basically the anti-sneaker company that somehow makes sneakers everyone wants to wear. Founded in Denmark back in 1963, this family-owned operation has been quietly revolutionizing how shoes are made while everyone else was busy slapping logos on everything.
What sets them apart? They own the whole process. And I mean everything. ECCO owns tanneries in the Netherlands, Thailand, Indonesia and China, and their tanneries are among the leading manufacturers of leather to the fashion, sports, and car industries. So when you buy an ECCO shoe, you're getting leather that they tanned themselves, in a shoe they designed and manufactured in their own factories. That's pretty rare these days.
The secret sauce is something called FluidFORM technology-basically, they bond the sole and upper without glue or stitching. Sounds simple, but it creates this seamless fit that feels custom-made. It's the kind of innovation that doesn't scream for attention but makes a massive difference when you're on your feet all day.
ECCO shoes and leather goods are sold in 101 countries worldwide, and the company operates through more than 6,250 mono-brand stores, independent retailers and online sales. That's not nothing. But here's what's interesting-they've managed to scale globally while staying family-owned and maintaining control over quality at every step.
They're also doing something smart with sustainability. Their DriTan technology drastically cuts water usage in leather production, which is huge in an industry that's notorious for environmental impact. And they recycle leather offcuts to minimize waste. It's not just marketing speak-when you control your own tanneries, you can actually implement these changes.
The BIOM collection deserves a mention too. It's designed to mimic your foot's natural movement, offering flexibility and stability whether you're hiking or just running errands. The kind of shoe that doesn't make you choose between looking good and feeling comfortable.
Notice how ECCO doesn't really do the hype thing? No limited drops, no celebrity collabs that sell out in minutes. They just make quality shoes that last. The company employs 21,300 people worldwide, and they're focused on the long game-building shoes that people actually want to wear for years, not just one season.
So if you're tired of shoes that look great but feel terrible, or comfortable shoes that look like orthopedic nightmares, ECCO's basically built their entire business around solving that exact problem. Danish design meets serious comfort technology, without all the noise.