EcoFlow

EcoFlow is a leading portable power and renewable energy solutions company that manufactures portable power stations, solar panels, home energy storage systems, and eco-friendly accessories for home backup, outdoor adventures, and off-grid living.

All EcoFlow newsletters
EcoFlow customer service

EcoFlow customer service

Use any of the convenient means below to contact EcoFlow customer service.

EcoFlow jobs

EcoFlow jobs

EcoFlow is a leading eco-friendly energy solutions company with the vision to power a new world. Since its founding in 2017, EcoFlow aims to become a reliable and trusted energy companion for individuals and families across the world, providing accessible and renewable power solutions at home, outdoors, and in mobile spaces. Today, with operational headquarters located in the USA, Germany, and Japan, EcoFlow has empowered more than 2.5 million users in over 100 markets worldwide.

View current EcoFlow jobs
location

Headquarters

1939 Market St Ste 110
San Francisco, CA 94103
(800) 368-8604
[email protected]

Returns

What is the return window?
If you are unsatisfied with your purchase, you may return the purchased items complete in their original packing within 30 days of receiving them for an exchange or refund. Unconditional returns policy only apply to Orders placed on EcoFlow.com in the US region.

Are there any items that are non-returnable?
For product and all accessories, no man-made damages are found; All accessories and parts need to be sent back to EcoFlow with the main product. Products must be returned in original packaging and in good condition to qualify for a refund or exchange.

How will I receive my refund?
If you have not received the refund after 14 business days, please contact us via [email protected]. Refunds are processed within 14 business days after the product is returned to the warehouse, and you will be notified by email when your order is refunded.

Who pays for return shipping?
After confirming that your order is eligible, they will give you a Return Material Authorization (RMA) number and provide you with a prepaid return shipping label (label to be determined by the support team). EcoFlow provides prepaid return shipping labels for eligible returns.

How do I start a return online?
Register your order in our return center: https://ecoflow.returnscenter.com/ Our Support Team will determine whether your order is eligible. Do not ship the product until you have received the proper safety directions on how to ship the product. You must clearly mark the RMA number on the package and include your proof of purchase date with the product.

Editor's Take

So here's the thing about EcoFlow-they're basically rewriting the rules on portable power, and honestly, it's kind of wild how fast they've grown. Founded back in 2017 by a bunch of ex-DJI battery engineers (you know, the drone people), they took everything they learned about making lightweight, powerful batteries for flying machines and said, "What if we just... made this for everything else?"

And they did. The company's now the number one portable power station brand globally based on 2024 sales and revenue, which is pretty impressive for a seven-year-old company. They've got over 2.5 million users across more than 100 markets worldwide, and their product lineup has expanded way beyond those initial crowdfunding campaigns that raised millions.

What makes EcoFlow different? Well, for starters, their X-Stream fast charging technology is legitimately game-changing-we're talking 0-80% in under an hour for some models. Compare that to traditional generators or even other portable power stations, and it's not even close. Plus, they've moved into the whole-home backup space with their PowerOcean series, which uses Lithium Iron Phosphate (LFP) battery technology. That's the same chemistry that's becoming the gold standard for safety and longevity in the energy storage world.

The product range is pretty extensive now. You've got the RIVER series for lighter, grab-and-go power (think camping trips, tailgating, maybe powering your laptop during a coffee shop work session). Then there's the DELTA line, which is more serious-home backup during blackouts, running power tools at job sites, keeping your RV comfortable off-grid. They've even got solar panels, portable air conditioners (the WAVE series), and all sorts of accessories to build out a complete energy ecosystem.

But here's what's really interesting: EcoFlow isn't just selling to outdoor enthusiasts and van-lifers anymore. They're targeting families dealing with increasingly common power outages, people in areas with unreliable grids, and anyone looking to reduce their carbon footprint. Their whole "Power a New World" vision is about making clean, renewable energy accessible to regular people-not just early adopters with deep pockets.

The company's got operational headquarters in San Francisco, Germany, and Japan, which tells you something about their global ambitions. And with 522 patented technologies under their belt, they're clearly investing heavily in R&D. Their OCEAN Pro even made TIME's Best Inventions of 2025 list, which is no small feat.

One thing worth noting-their customer service seems to be a bit of a mixed bag based on user experiences. Some people report quick, helpful responses, while others mention long wait times for email support. But they do offer multiple channels: phone support during business hours, email, live chat through their app, and they're active on Reddit and Facebook communities. So there are options if you need help.

The pricing sits in that interesting middle ground-not cheap enough to be an impulse buy, but way more accessible than installing a whole Tesla Powerwall or traditional backup generator system. And with their membership program offering EcoCredits and rewards, plus a 30-day return policy on direct purchases, they're clearly trying to reduce the friction of buying what's still a relatively new product category for most people.

Bottom line? EcoFlow's carved out a pretty unique space in the portable power and home energy storage market. They're not perfect, but they're pushing the industry forward in ways that actually matter to regular consumers. Whether you're prepping for the next big storm, planning an off-grid adventure, or just tired of your phone dying at the worst possible moment, they've probably got something that'll work for you.