eCosmetics
eCosmetics is an online beauty retailer offering makeup, skincare, hair, fragrances and fashion from luxury and best-selling beauty brands with fast free shipping and 100% satisfaction guarantee.
-
eCosmetics · Jun 22
-
eCosmetics · Jun 21
-
eCosmetics · Jun 15
-
eCosmetics · Jun 14
-
eCosmetics · Jun 08
-
eCosmetics · Jun 07
eCosmetics customer service
Use any of the convenient means below to contact eCosmetics customer service.
Headquarters
2930 Gateway Dr
Pompano Beach, FL 33069
[email protected]
Returns
What is the return window?
For a full refund, return new and gently used products within 30 days of receiving your order.^ The refund will be credited to the original payment method. Returns made between 31 and 60 days after initial delivery will receive an eCosmetics store credit. Returns made 61+ days after receiving your order will not be accepted.
Are there any items that are non-returnable?
We reserve the right to limit returns and refunds if: The product was more than slightly used. Please do not return half-full or empty bottles. For hygienic reasons, we are only able to accept returns of intimate care products that are unopened with any hygiene seals intact. This policy extends to items such as underwear, lingerie, socks and hosiery.
How will I receive my refund?
The refund will be credited to the original payment method. Upon receiving the returned merchandise, eCosmetics will issue a credit to your account or original payment method. It can take up to two weeks to process returns and credit your account or issue an online store credit.
How do I start a return online?
Contact our customer care department to request a return label for your order. Provide your order number, product details, and reason for return in your request. To expedite the process, include images of products with visible damages or other issues.
Who pays for return shipping?
You can, however, return any items ordered in error within our return timeframe, with free return shipping, and receive a full refund or store credit with our 100% Satisfaction Guarantee.
Editor's Take
So here's the thing about eCosmetics-they're basically that friend who always knows where to find the good stuff at great prices. Founded in 2019, eCosmetics.com℠ was created to offer the most popular products, best brands, and fresh new finds you love, all without ever having to leave the comfort of your home. And honestly? They've kind of nailed it.
What sets them apart isn't just the typical "we sell beauty products" pitch. Customers appreciate the wide selection of products available on the website, including some rare finds, and the ease of navigating the site to quickly find what they're looking for. We're talking about those hard-to-find items that make you feel like you've discovered buried treasure-except it's delivered to your door instead of requiring a shovel.
The numbers tell a pretty compelling story too. As of January 2025, eCosmetics.com's annual revenue reached $15M. That's not pocket change, and it reflects something important: people are actually buying from them, repeatedly. Do you agree with eCosmetics.com's 4-star rating? Based on what 5,577 people have written so far, it seems like most customers are pretty satisfied.
But let's talk about what really matters-the experience. People highlight the fast shipping and the care taken in packaging their orders. There's something to be said for a company that doesn't just throw your expensive skincare into a box and hope for the best. Our customer care representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday. Those are some serious hours-they're basically available when you need them, not just when it's convenient for them.
Now, they're not perfect. However, some reviewers report issues with orders and shipping times, while others express frustration with coupon codes and website glitches. But here's what I find interesting: they seem to actually respond to problems. The customer service receives positive feedback, with reviewers noting the prompt and helpful responses to questions and concerns.
The real kicker? Our 100% Satisfaction Guarantee means just that: If you are not completely satisfied with your purchase, simply return it within 30 days for a full refund or full store credit. In an industry where "final sale" seems to be the default, that's refreshing.