Ecotric
Ecotric is an electric bike manufacturer founded in 2017, specializing in environmentally friendly, affordable e-bikes for various riding styles including off-road, city commuting, and recreational use.
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Ecotric · Jun 21
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Ecotric · Jun 12
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Ecotric · May 26
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Ecotric · May 14
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Ecotric · May 04
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Ecotric · Apr 29
Ecotric customer service
Use any of the convenient means below to contact Ecotric customer service.
| Phone | (510) 878-7780 |
| Web | https://www.ecotric.com/pages/contact-us |
| [email protected] |
Headquarters
2376 Davis Ave
Hayward, CA 94545
(510) 878-7780
[email protected]
Returns
What is the return window?
Ecotric Electric Bicycle Return Policy allows you to return or exchange your electric bicycle once within 30 days start from the date of receiving the bike.
Do I need a receipt to return an item?
You must contact ECOTRIC Support for a return label at [email protected] and request a Return and Exchange Authorization. The customer must have written Return Merchandise Authorization (RMA) number from Ecotric. If customer return the product without it, a refund will not be issued.
Are there any items that are non-returnable?
We do not accept the return of the spare parts or accessories (except battery). If you buy spare parts on our website, we do not accept the return of the spare parts (except battery).
How will I receive my refund?
Your refund will be credited back to your original method of payment. Once your refund has been processed, it will take 7 to 10 business days for your bank to process the credit and apply it to your account.
Who pays for return shipping?
Once the Return Authorization is issued, we will provide you with a prepaid return shipping label. However, the customer will have to bear the 20% restocking fee of the original price if the return is unrelated to quality, damages or wrong item but merely for a personal and discretional last-minute decision from the buyer.
Editor's Take
So here's the thing about Ecotric-they're basically the scrappy underdog of the electric bike world, and honestly? That's kind of their charm.
Founded in 2017 and based in Oakland, California, these folks jumped into the e-bike game with a pretty straightforward mission:
What's interesting is how they've positioned themselves. In just two years, they sold more than 10,000 bikes across the U.S.-not bad for a relatively new player. They've got this whole range of bikes with names that sound like they came from a nature documentary: the BISON for off-road adventures, the SEAGULL for speed, and the LARK designed specifically for women. Each one targets different ages and groups with various styles and distinctive modes.
But here's where it gets real-the customer experience is, well, mixed. Some people absolutely love their bikes. One customer mentioned
Every bike comes with an 18-month warranty covering the frame, battery, motor, controller, and display-which is pretty standard but reassuring. And they do seem to stand behind their products when things go wrong, even if the process isn't always smooth.
The company operates with warehouses in Oakland, Mobile, and Chicago, trying to create what they call