Emile Henry
French ceramic cookware, bakeware, and kitchenware manufacturer handcrafted in Burgundy since 1850, specializing in premium, sustainable, non-toxic ceramic products.
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Emile Henry · Jun 21
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Emile Henry · Jun 17
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Emile Henry · Jun 15
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Emile Henry · Jun 11
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Emile Henry · Jun 04
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Emile Henry · Jun 01
Emile Henry customer service
Use any of the convenient means below to contact Emile Henry customer service.
| Phone | (302) 326-4800 |
| Web | https://www.emilehenryusa.com/pages/customer-service |
| [email protected] |
Headquarters
501 Cornell Drive
Wilmington, DE 19801
(302) 326-4800
[email protected]
Returns
What is the return window?
Items being returned must be unused, in their original packaging. The specific return window isn't clearly stated on their website, but they do accept returns for unused items.
Are there any items that are non-returnable?
Factory Outlet items are final sale, no returns or exchanges. Regular items can be returned if unused and in original packaging.
How will I receive my refund?
The specific refund method isn't detailed on their website, but customers should contact their customer service for refund processing information.
What if I received a damaged or incorrect item?
If you have questions or need further assistance please don't hesitate to reach out to us via email ([email protected]) or phone (302-326-4800). They encourage customers to contact them directly for assistance with any issues.
Editor's Take
You know that feeling when you stumble across something that's been quietly perfecting its craft for ages? That's Emile Henry. Handcrafted in France since 1850, this isn't just another cookware brand-it's basically the French grandmother of ceramic kitchen gear, and she's got some serious stories to tell.
What gets me about Emile Henry is how they've managed to stay relevant for 175 years without losing their soul. They remain true to their historic location in Marcigny, deep in the heart of Burgundy, which honestly sounds like the most romantic place to make a Dutch oven. And they're not just coasting on tradition-their premium ceramic cookware, bakeware, and kitchenware embody sustainability and innovation.
Here's what's actually cool: Made with all-natural, non-toxic materials in small batches, ensuring unparalleled quality and performance. In a world where everything's mass-produced, they're still doing things the old-school way. Their Flame® cookware can be used directly on the heat (gas, electric or halogen), and also in the oven, microwave, or on the barbeque grill. Try doing that with your average pan.
But here's the kicker-Emile Henry offers a ten (10) year limited warranty for manufacturer's defects. They will replace any item with the same or similar item, if the item fails during use. Ten years! That's longer than most people keep their cars. And get this: All Emile Henry products are dishwasher-safe and can go in the freezer, and can go directly from the freezer to the hot oven, without a warm-up period on the counter.
The French really know what they're doing with clay. Emile Henry products are manufactured from Burgundy clay and other natural non-clay products. All of the raw materials are food-safe and meet the most stringent food-use regulations, including CA Prop 65. So yeah, you're basically cooking with the same earth that produces world-class wine.
What I find fascinating is how they've adapted without compromising. Handcrafted from premium ceramic, their bakeware ensures even heat distribution for perfect results every time. Made from sustainable, non-toxic materials, each piece combines durability with timeless elegance. It's like they figured out how to make your great-grandmother's cookware but with modern sensibilities.