Ergobaby
Ergobaby designs and manufactures ergonomic baby carriers, strollers, bouncers and other baby products that support bonding between parents and their children.
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Ergobaby · May 21
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Ergobaby · May 09
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Ergobaby · May 05
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Ergobaby · May 01
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Ergobaby · Apr 24
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Ergobaby · Apr 08
Ergobaby customer service
Use any of the convenient means below to contact Ergobaby customer service.
| Phone | (888) 416-4888 |
| Web | https://ergobaby.com/customer-care |
| [email protected] |
Ergobaby jobs
At Ergobaby, we are continually amazed by how the tiniest person can transform our lives with just one exquisite breath. Similarly, we understand how one professional can transform a team and a company. Our family of companies started with one simple idea…to make innovative baby products that support everyday parenting needs.
View current Ergobaby jobs
Headquarters
617 W 7th St, Suite 1000
Los Angeles, California 90017
(888) 416-4888
[email protected]
Returns
What is the return window?
Items purchased directly from Ergobaby.com are returnable within a 30-day period from the date of purchase.
Do I need a receipt to return an item?
Items must be in like-new condition, in the original packaging and have a valid proof of purchase.
Are there any items that are non-returnable?
If you've purchased Ergobaby products from one of our authorized retailers, please contact the retailer for their return policy. We cannot accept returns for items purchased through a retailer.
How will I receive my refund?
Please allow 2 weeks from the delivery of your return for Ergobaby to refund your original form of payment (return shipping costs are excluded from your refund).
Who pays for return shipping?
Customers are responsible for return shipping costs. Metro+ Strollers and Bouncers are eligible for free returns.
Editor's Take
Here's the thing about Ergobaby-they basically revolutionized how we think about carrying babies. And honestly? It all started because one mom in Maui wasn't happy with what was available back in 2003.
Karin Frost was living on Maui with her new son, trying different carriers, but nothing satisfied her needs for comfort and ergonomics. With a background in design, she set out to create something that was both comfortable and easy for parents to use. Beginning with a parent's love for her child and her desire to keep him close, the ergonomic, comfortable design of the Ergobaby Baby Carrier was born. Her soft structured carrier (SSC) design has become the gold standard.
What's fascinating is how they've managed to stay true to that original mission while growing into this global company. They're now headquartered in Los Angeles and sold in more than 700 retailers across the United States and in over 50 countries. That's pretty impressive growth from one frustrated mom's garage project.
But here's what really sets them apart-they actually listen to parents. Customer reviews consistently mention things like "The only carrier that my 9-month-old will sit it, eat in, and sleep in. The only one. Many other brands it was a complete meltdown to sit in. I can actually do things with two hands again! I love this carrier. It's changed everything."
The company culture is interesting too. They call their employees "Ergonauts" and maintain that Maui-founded blend of friendly, relaxed, and fun environment mixed with a results-oriented drive. 87% of employees say it's a great place to work compared to 57% at typical U.S. companies.
And they're not just about baby carriers anymore. They've acquired companies like Orbit Baby and Baby Tula, expanding their product range to include strollers, bouncers, and other baby essentials. They even have this cool program called Everlove where they buy back used carriers, clean and safety test them, then resell them at lower prices. Pretty smart way to extend product lifecycles.
What I find most compelling is their commitment to ergonomics and safety. Their baby carriers and swaddlers have been acknowledged as hip healthy products by the International Hip Dysplasia Institute. That's not just marketing fluff-that's real medical endorsement.
Honestly? In a world full of baby gear that seems designed more for Instagram than actual parenting, Ergobaby feels refreshingly focused on what actually matters: keeping babies close, parents comfortable, and families bonding.