Ethan Allen
Ethan Allen is an American manufacturer and retailer of home furnishings offering custom furniture, complimentary interior design services, and premium home decor with approximately 75% of products made in North America.
Ethan Allen customer service
Use any of the convenient means below to contact Ethan Allen customer service.
| Phone | (888) 324-3571 |
| Web | https://www.ethanallen.com/en_US/cs-landing.html |
| [email protected] |
Ethan Allen jobs
From design and manufacturing to advertising, accounting, and customer service, it takes all sorts of people at all points of our company to deliver legendary design, quality, and service. We're the designers, visual merchandisers, retail managers, and support staff who create the Ethan Allen experience in our Design Centers and help clients design homes they absolutely love.
View current Ethan Allen jobsHeadquarters
25 Lake Avenue Extension
Danbury, CT 06811
(203) 743-8000
Returns
What is the return window?
Custom-made or custom-cut items cannot be cancelled past 72 hours after order placement. For non-custom items, returns are accepted before shipping or with applicable restocking fees after arrival.
Are there any items that are non-returnable?
Ethan Allen does not accept returns on mattresses or foundations (box springs), direct-wire lighting (including chandeliers), or custom-made or custom-finished items.
How will I receive my refund?
A credit will be issued to the original credit card account or if your original form of payment was an Ethan Allen gift card, a new gift card will be issued. Refunds generally appear on your credit card statement within one to two billing cycles.
Who pays for return shipping?
A credit minus a 15% restocking fee off of the merchandise total will be issued to the original credit card account; however, shipping charges are not refundable.
What if I received a damaged or incorrect item?
If the item arrived damaged, a signed delivery receipt or bill of lading with a notation of damage on it is required.
Ethan Allen hours
| Sunday | 12:00pm - 5:00pm |
| Monday | 10:00am - 6:00pm |
| Tuesday | 10:00am - 6:00pm |
| Wednesday | 10:00am - 6:00pm |
| Thursday | 10:00am - 6:00pm |
| Friday | 10:00am - 6:00pm |
| Saturday | 10:00am - 6:00pm |
Hours may vary by location and be modified due to holidays or events. Be sure to verify the current operating hours for your local Ethan Allen.
Check my Ethan Allen hoursEditor's Take
So here's the thing about Ethan Allen-it's not just another furniture store. It's basically the place where American craftsmanship meets your living room, and honestly, that's kind of a big deal.
Founded back in 1932 by two brothers-in-law who started out selling garden gnomes (yes, really), the company has evolved into something way more substantial. They reported net annual sales of $791.4 million as of June 30, 2023, which tells you people are serious about their furniture. But what makes them different isn't just the numbers-it's how they actually make stuff.
Here's what caught my attention: about 75% of their products are made in North America. In an era when most furniture companies have outsourced everything overseas, Ethan Allen is still running manufacturing facilities in places like Maiden, North Carolina. Their craftspeople literally sign each piece of upholstered furniture they make, like it's a work of art. And honestly? That's pretty cool.
The whole business model is interesting too. They don't just sell you a couch and send you on your way. They offer thousands of custom options and free design help. You can walk into one of their Design Centers (they call them that instead of stores, which feels very intentional) and work with an actual interior designer to create something that fits your space perfectly. No charge for the consultation. It's like having a personal designer without the intimidating price tag-well, the consultation part anyway.
Notice how they've positioned themselves differently from the big-box furniture retailers. While everyone else is racing to the bottom on price, Ethan Allen went the opposite direction. They're betting that people still value quality and customization, that someone out there wants a sofa that'll last 20 years instead of looking sad after three. Based on their longevity-we're talking nearly a century in business-that bet seems to be paying off.
The customization thing is wild when you think about it. Hundreds of fabric choices, dozens of finishes, endless configurations. You could spend hours just picking out the perfect shade of blue for your dining chairs. Some people might find that overwhelming, but for others, it's exactly what they want. The ability to make something truly yours.
And they've managed to stay relevant through some major shifts in how people shop. They've got the physical showrooms for people who want to touch and feel everything, but they've also built out their online presence. You can design rooms in 3D, order online, schedule virtual consultations. They've adapted without losing what made them special in the first place.
One more thing worth mentioning: their commitment to sustainability and American manufacturing isn't just marketing speak. When you're running seven manufacturing plants in the US and investing in state-of-the-art equipment instead of just importing everything, that's a real choice that affects real communities. It costs more, but it means something.
Is everything perfect? Probably not. Custom furniture means longer wait times-sometimes months for certain pieces. And "premium" pricing means you're definitely paying more than you would at IKEA. But that's the trade-off. You're getting furniture that's built to last, made by people who sign their work, with the ability to customize it exactly how you want it.