Evermine

Evermine specializes in custom label and sticker printing, offering personalized products including roll labels and sheet labels for businesses and individuals. With over 20 years of experience, they are known for their fast turnaround time and exceptional customer service.

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Evermine customer service

Evermine customer service

Use any of the convenient means below to contact Evermine customer service.

Phone (855) 383-7646
Web https://www.evermine.com/help
Email [email protected]
location

Headquarters

1124 Washington Avenue
La Grande, Oregon 97850
(855) 383-7646
[email protected]

Returns

What is the return window?
You must contact Evermine within 30 days of when you received, or should have received your order. This applies whether you're requesting a return, correction, or refund.

Are there any items that are non-returnable?
Rush orders are non-refundable. Orders with special requests, orders with custom art, and international orders have limited refunds. Since all products are custom-made and personalized, standard returns may not apply unless there's an error on Evermine's part.

How will I receive my refund?
If the problem is on Evermine's end, they will gladly reprint, give you store credit or refund your purchase price. The refund method depends on the nature of the issue and is determined after you contact customer service.

Who pays for return shipping?
A return shipping label with instructions will be emailed to you within 1 business day when Evermine approves your return request, indicating they cover return shipping for issues on their end.

What if I received a damaged or incorrect item?
If your product was damaged in shipping, they will need you to send a photograph so they can see the damage. Evermine will reprint at no charge if they made a mistake on your order, you did not receive your package, your item was damaged in shipping, or the product is faulty.

Editor's Take

So here's the thing about Evermine - it's one of those companies that basically started because someone got tired of making jam labels at their kitchen table. And honestly? That's kind of perfect.

Back in 2000, Jeanne Williamson was doing what a lot of crafty people do around the holidays - making homemade jams and trying to make them look less, well, homemade. She was a graphic designer, so her labels actually looked good. Really good. Her husband David noticed, they converted their spare bedroom into an office, and five months later they had a website up. The first order that came through? Total surprise. But that's how these things go sometimes.

What makes Evermine interesting is they've managed to carve out this weird middle ground that nobody else really owns. They're not just doing massive commercial print runs for big corporations, and they're not just selling cutesy party supplies. They do both. You've got basement brewers ordering 50 labels for their IPA, and you've got actual wineries ordering thousands. Wedding planners getting coasters, and cannabis companies getting product labels. It's this whole ecosystem of people who need something to look professional but don't need 100,000 units.

The numbers are pretty solid too - over 20 years in business, which in the custom printing world means they've survived multiple recessions and the entire digital revolution. They're pulling in somewhere around $5 million annually with fewer than 50 employees, according to business databases. Not huge, but sustainable. And their Trustpilot rating sits at 5 stars from over 12,000 reviews, which is basically unheard of for a printing company.

Here's what actually sets them apart though: speed. Most custom label companies will tell you 2-3 weeks. Evermine ships within days, sometimes hours. They've got this whole system where your order goes to print within minutes of approval. For small businesses trying to get product on shelves, or someone who forgot about their wedding favors until two weeks out, that's huge.

They're also weirdly committed to sustainability for a printing company. Based in Portland (though their main facility is actually in La Grande, Oregon), they've gone all-in on the environmental stuff - no plastics in shipping, biodegradable cleaning products, composting, the works. Which sounds like marketing fluff until you realize they've been doing it since way before it was trendy.

The product range is pretty extensive. Sheet labels, roll labels, hang tags, coasters, bookplates, invitations, business cards. Vinyl labels that are waterproof and dishwasher-safe. Paper labels for dry goods. Custom shapes, custom sizes. You can use their hundreds of templates or upload your own design. And they'll actually have a designer review your file to make sure it prints correctly, which saves people from that awful moment when their labels come back looking nothing like the screen preview.

But here's the catch - they're not the cheapest. Free shipping kicks in at $39 for most items, $49 for bulky stuff like coasters. Standard shipping is $4.99 otherwise. Rush orders cost extra. If you're just doing address labels for your holiday cards, you might find cheaper options. But if you're a small business that needs labels that actually look professional and won't peel off in a cooler or fade in sunlight? The price makes sense.

The customer service thing is real too. They're available Monday through Friday, 7am to 5pm Pacific, which is actually reasonable hours. Email, phone, the whole deal. And their return policy is pretty straightforward - if they messed up, they'll reprint or refund. If you messed up... well, that's trickier, but they'll at least work with you.

One thing that's interesting - they started as "My Own Labels" and eventually outgrew the name. Which tells you something about how the business evolved. They went from hobby crafters to serving actual commercial clients, and the branding had to catch up.

It's the kind of company that exists because someone noticed a gap in the market and just... filled it. No venture capital, no massive expansion plans. Just steady, sustainable growth doing one thing really well. Which, honestly, is kind of refreshing.