Fahlo
Fahlo creates animal tracking bracelets that allow customers to follow real wildlife on an interactive map while supporting conservation efforts. Each purchase contributes to nonprofit partners protecting endangered species worldwide.
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Fahlo · Apr 01
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Fahlo · Mar 30
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Fahlo · Mar 29
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Fahlo · Mar 26
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Fahlo · Mar 25
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Fahlo · Mar 23
Fahlo customer service
Use any of the convenient means below to contact Fahlo customer service.
Headquarters
201 Chatham Street, Suite 2
Sanford, NC 27330
[email protected]
Returns
What is the return window?
Items may be returned within 30 days of purchase. Upon the expiration of 30 days, items cannot be returned, refunded, or exchanged.
Do I need a receipt to return an item?
To be eligible for a return, you must provide proof of purchase, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Who pays for return shipping?
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
What if I received a damaged or incorrect item?
If your items arrives to you defective or damaged please contact us immediately upon receipt. Please forward an image of your item and further instructions will be provided to exchange the item. If you need to exchange it for the same item, please contact us at [email protected].
How do I start a return online?
To return your product, you should mail your product to the address provided by contacting customer service at [email protected]. When shipping any item, you should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item and the items must be received by us to be considered for a refund.
Editor's Take
So here's the thing about Fahlo - it's basically jewelry that does something most bracelets can't. Each one comes with a real animal you can track on your phone. Not a cartoon or a random stock photo, but an actual elephant wandering through Kenya or a sea turtle cruising the Atlantic. Since our start in 2018, Fahlo has donated over $2.5 million to conservation partners, which is kind of wild when you think about it starting as a modest family business.
The concept is pretty straightforward. You buy a bracelet (they start around $16.95), scan a QR code, download their app, and boom - you're following your new animal friend. Maybe it's a polar bear named Gerald trudging across Arctic ice, or a penguin doing penguin things along the South American coast. The tracking isn't live-live (that would drain the animal's transmitter battery way too fast), but you get regular updates showing where they've been, what they're up to, and little facts about their journey.
What makes this more than just a gimmick is the partnership angle. Fahlo works with legit organizations - Sea Turtle Conservancy, Save the Elephants, Polar Bears International, and about 15 others. These aren't fly-by-night operations; they're established nonprofits doing actual field research. When you buy a bracelet, a portion goes directly to whichever organization is tracking your animal. It's the kind of thing that makes gift-giving easier too - way better than another generic bracelet that'll sit in a drawer.
The bracelets themselves are simple, elastic, one-size-fits-most affairs. Nothing fancy, but that's kind of the point. You're not buying haute couture; you're buying into a story. And people seem genuinely into it. Parents love them for teaching kids about ecosystems (one reviewer mentioned their 3-year-old can now explain what an ecosystem is). Animal lovers collect them like Pokemon. There's even a monthly subscription club if you really want to go all-in.
One thing worth noting: On average, transmitters will send signals for around one year. Sometimes signals will continue for up to two years, other times less than one. We guarantee tracking for six months. So your animal's journey isn't forever, but that's just how wildlife tracking works. If it stops early, they'll give you a replacement animal to follow.
The company's been around since 2018, founded by two best friends (Carter Forbes and Daniel Gunter, who recently made Forbes' 30 Under 30 list). They've grown from a small operation to something with 20-49 employees and a presence in zoos and aquariums nationwide. Not bad for selling bracelets with a conscience.