Fashion Nova
Fashion Nova is a leading fast-fashion online retailer specializing in trendy, affordable women's clothing, with collections for women, men, curve sizes, and kids. Founded in 2006, the brand became the #1 Most-Searched Fashion Brand on Google in 2018 through innovative social media marketing.
Fashion Nova customer service
Use the convenient means below to contact Fashion Nova customer service.
Headquarters
407 N Maple Dr
Beverly Hills, CA 90210
(213) 625-5900
Returns
What is the return window?
You have 30 days from the date of delivery to return your item. Items must be sent back within 30 days of the delivery date.
Are there any items that are non-returnable?
All items with prices ending in $.00, .96, .97, and .98 are considered Final Sale and cannot be returned for store credit. Items ending in $.48 and .98, bodysuits, swimwear, undergarments, beauty products, cosmetics, accessories, and "Party Wear" (such as Halloween costumes) are considered final sale, non-returnable, and cannot be returned for store credit.
How will I receive my refund?
The majority of returns are refunded via store credit in the form of a Fashion Nova gift card. Returns are processed within 5-7 business days after your item(s) are delivered to us. Once your return is fully processed, we will issue you store credit in the form of a Fashion Nova E-Gift Card for use on a future purchase. E-Gift Cards never expire, and are redeemable right away!
Who pays for return shipping?
Fashion Nova does not offer free returns. Customers must cover the return shipping costs unless the item is defective or incorrect. You will be responsible for covering the shipping costs to return your item(s).
Editor's Take
So here's the thing about Fashion Nova-it's basically the brand that figured out how to turn Instagram into a money-printing machine before anyone else really got it. And honestly? That's kind of genius.
Founded in 2006 by CEO Richard Saghian, the company started with a keen eye for identifying a missing part of the women's apparel market by bringing sexy clubwear and jeans for women to the forefront of the affordable fashion industry. But the real magic happened when Saghian did something nobody else was doing at scale-he made Instagram the entire business model. Not just part of it. The whole thing.
Fashion Nova earned the title of the #1 Most-Searched Fashion Brand on Google in 2018, which is wild when you think about competing against brands that have been around for decades. They did this by working with literally thousands of influencers, from mega-celebrities like Cardi B and Kylie Jenner down to micro-influencers with a few thousand followers. Everyone gets to be a Fashion Nova girl.
And the prices? Most stuff sits under $50. That's the sweet spot where you can impulse-buy a whole outfit without feeling guilty, especially when you see it on someone with 2 million followers looking absolutely fire. The company basically cracked the code on "aspirational but accessible."
Fashion Nova opened its first location in Panorama City, and the company has grown to include 5 stores across Southern California, but let's be real-the physical stores are almost beside the point now. In 2013, Saghian launched the brand's online store, which has become its major identifiable presence and primary source for shoppers worldwide. The internet is where Fashion Nova lives.
What's interesting is how they've expanded beyond just women's clothing. They've got Fashion Nova Men, Fashion Nova Curve for plus sizes, even Nova Beauty. Fashion Nova has become a household name, counting over 25 million followers across all social media platforms. That's not just a customer base-that's a movement.
Now, it hasn't all been smooth sailing. There have been controversies about labor practices, and the FTC hit them with a settlement over hiding negative reviews. But the brand keeps rolling, keeps posting, keeps collaborating. They've basically written the playbook on social commerce that everyone else is now trying to copy.
The vibe is unapologetically sexy, trend-forward, and designed for people who want to look like they just stepped out of a music video-without spending music video money. Whether you love it or think fast fashion is problematic (valid), you can't deny Fashion Nova changed the game. They turned social media followers into a billion-dollar empire, and that's pretty remarkable.