Fender Instruments
Fender is the world's leading manufacturer of electric and acoustic guitars, basses, amplifiers, and accessories. Since 1946, Fender has revolutionized music with iconic instruments like the Stratocaster, Telecaster, Precision Bass, and Jazz Bass.
Fender Instruments customer service
Use any of the convenient means below to contact Fender Instruments customer service.
| Phone | (844) 202-0924 |
| Web | https://support.fender.com/en-US |
| [email protected] |
Fender Instruments jobs
Since 1946, Fender has revolutionized music and culture as one of the world's leading musical instrument manufacturers, marketers and distributors. Fender Musical Instruments Corporation (FMIC), whose portfolio of brands includes Fender, Squier, Gretsch guitars, Jackson, EVH and Charvel, follows a player-centric approach to crafting the highest quality instruments and musical solutions across genres. FMIC is dedicated to unlocking the power of music through electric and acoustic guitars, amplifiers, pro audio, accessories and digital products that inspire and enable musical expression at every stage, from beginners to history-making legends.
View current Fender Instruments jobsHeadquarters
1575 N. Gower Street, Suite 170
Los Angeles, CA 90028
(323) 462-2518
[email protected]
Returns
What is the return window?
Return or exchange your purchase for any reason within 30 days of receipt. Items purchased 10/15/2025 through 12/25/25 are eligible to be returned through January 31st, 2026.
Are there any items that are non-returnable?
All Mod Shop builds carry Fender's 2 Year Warranty and are not eligible for changes, returns or exchanges. Due to the personalized nature of Mod Shop, we cannot cancel or make any changes to any Mod Shop orders once they have been placed.
How will I receive my refund?
Upon receiving and inspecting the returned instrument, we will promptly process your refund and credit this back to the original form of payment.
Can I return online purchases in-store?
The return form can only be completed for orders placed on Fender.com, PreSonus.com, or Jacksonguitars.com. If you purchased your instrument through a Fender Authorized Dealer, please reach out to them for further assistance.
Who pays for return shipping?
If you need to return your instrument, contact us and we will provide you with a return label free of charge. This applies to Fender Certified Pre-Owned instruments; standard returns may have different shipping policies.
Editor's Take
You know what's kind of wild? Fender basically invented the sound of modern music, and they did it with what was essentially a radical idea back in 1946 - that a solid-body electric guitar could actually work. Leo Fender wasn't even a musician himself. He was a radio repairman who just saw a problem and fixed it. And that problem-solving mentality? It's still baked into everything they do.
The Stratocaster and Telecaster aren't just guitars - they're basically the default setting for what an electric guitar should be. Walk into any music venue anywhere in the world, and there's a pretty solid chance you'll see one on stage. These designs from the 1950s are still the gold standard. That's not nostalgia talking, that's just good design that works.
But here's where it gets interesting. Fender's not resting on those vintage laurels. They've got this whole ecosystem now - from beginner-friendly Player Series guitars that won't break the bank, to their American Ultra line with all the modern bells and whistles, to the Custom Shop where master builders create one-of-a-kind instruments that are basically works of art. And they're not just making guitars anymore. Amplifiers, effects, pro audio gear, even digital learning tools like Fender Play that help new players actually stick with it past those painful first few weeks.
Speaking of new players - over a million people picked up guitar for the first time during the pandemic. A million. And Fender was right there with online lessons, TikTok content (yeah, they're on TikTok now), and instruments designed specifically for people who've never touched a guitar before. They hit a million TikTok followers in just six months, which is pretty remarkable for a 75-year-old company.
The manufacturing side is fascinating too. They've got facilities in Corona, California where the American-made instruments are built, plus operations in Mexico, Japan, and partnerships worldwide. Each location has its own specialty - the Custom Shop in Corona is where the magic happens for those ultra-premium builds, while the Mexican facility pumps out the Player Series that's become their best-seller.
And the sound? That's the thing people don't always get until they play one. A Strat has this bright, chimey quality that cuts through a mix. A Tele has that twangy bite. A Jazz Bass has that growl. These aren't just different products - they're different voices, and musicians choose them the way a painter chooses brushes. Jimi Hendrix, Eric Clapton, Stevie Ray Vaughan, John Mayer - the list of players who've defined their sound with a Fender is basically a who's who of guitar history.
What's maybe most impressive is how they've managed to stay relevant without chasing every trend. They innovate where it matters - better pickups, more comfortable neck profiles, improved electronics - but they don't mess with the core DNA. A Stratocaster from 2024 would feel familiar to someone who played one in 1954, and that continuity matters in an industry that's seen plenty of companies come and go.
For anyone looking to buy their first guitar or their fiftieth, Fender's got something that'll work. And that's kind of the point - they're not just selling instruments to collectors or pros. They're trying to get guitars into as many hands as possible, because more players means more music, and more music is always a good thing.