Fenty Beauty
Fenty Beauty is Rihanna's inclusive cosmetics brand offering makeup, skincare, haircare, and fragrance products designed for all skin tones and types, launched in partnership with LVMH.
Fenty Beauty customer service
Use any of the convenient means below to contact Fenty Beauty customer service.
| Phone | (855) 440-7474 |
| Web | https://fentybeauty.com/pages/contact-us |
| [email protected] |
Fenty Beauty jobs
Fenty Beauty celebrates fearlessness, confidence, and inclusivity and is known for its broad range of products and inclusivity regarding skin types and tones. As an employer, the company fosters a work environment based on values of having an entrepreneurial spirit, persevering, being generous, having an obsession with quality, telling stories well, and having fun.
View current Fenty Beauty jobsHeadquarters
425 Market Street, 19th Floor
San Francisco, CA 94105
(855) 440-7474
[email protected]
Returns
What is the return window?
If you don't absolutely love your purchase, Fenty Beauty offers free pre-paid returns for all active FentyBeauty.com account holders on U.S. orders within 30 days of your purchase. For customers without a FentyBeauty.com account, pre-paid returns are available for a $5 fee.
Do I need a receipt to return an item?
You must visit the returns center to indicate which item you would like to return and the reason for each return. Please note you must select all items you would like to return; additional items not specified will not be processed for a refund. Your order information serves as your receipt when initiating returns through their online portal.
Are there any items that are non-returnable?
Fenty Beauty cannot accept returns on items with hazmat shipping restrictions, such as Fenty Eau de Parfum or Liquid Killawatt items. Additionally, if you received a FREE product or FREE gift with your purchase, you must include it with your return shipment in order to be refunded in the original form of payment.
How will I receive my refund?
Refunds are issued 7-10 business days after receipt and inspection. The refund will be processed to your original form of payment.
Can I return online purchases in-store?
Purchases from Fenty Beauty website cannot be returned or exchanged at authorized retailers. For further questions, the Fenty Beauty Customer Service Team is available to assist via phone at 1.855.440.7474.
Editor's Take
So here's the thing about Fenty Beauty-it basically rewrote the rulebook for what inclusivity actually means in the makeup world. And yeah, I know every brand claims they're "for everyone" now, but Fenty was the one that made everyone else scramble to catch up.
When Rihanna launched this line back in 2017, she came out swinging with 40 foundation shades. Forty. At a time when most prestige brands were offering maybe 12 if you were lucky, and half of those were variations of beige. The Pro Filt'R foundation became this instant cultural moment-not just because it was Rihanna's brand, but because people with deeper skin tones could finally walk into Sephora and find a shade that actually matched. Like, really matched. No more mixing three different foundations or settling for "close enough."
But what's kind of brilliant is that Fenty didn't stop at just having more shades. The formulas actually work across different skin types-oily, dry, combination, whatever you're dealing with. They've expanded way beyond foundation too. We're talking highlighters that became instant cult favorites (Trophy Wife, anyone?), the Gloss Bomb that basically revived the lip gloss category, cream blushes, bronzers, and they've even branched into skincare with Fenty Skin and haircare with Fenty Hair. Oh, and there's Fenty Eau de Parfum if you want to smell like you've got your life together.
The brand pulled in $72 million in its first month alone. That's not just hype-that's people who'd been ignored by the beauty industry for decades finally seeing themselves represented. And the "Fenty Effect" became an actual term in the industry, basically shaming other brands into expanding their shade ranges. Suddenly everyone was scrambling to offer 40+ shades, which is great, but also kind of proves they could've done it all along.
What makes Fenty's social media game so strong is that it doesn't feel corporate. Their Instagram has over 13 million followers, and they're constantly featuring real customers, not just models. They jump on memes, they're witty on Twitter, and their TikTok is actually fun to watch. Rihanna herself pops up in videos testing products, and it all feels authentic rather than like a celebrity just slapping their name on something.
The products are sold online at fentybeauty.com and through major retailers like Sephora, Ulta Beauty, Harvey Nichols, Selfridges, and Boots. They're available in 17 countries now, which is pretty solid reach. And if you're wondering about the price point, it's positioned as prestige but accessible-not drugstore cheap, but not "do I need to take out a loan for this highlighter" expensive either.
One thing worth noting: they're cruelty-free across all their lines, which matters to a lot of people. And they've got this subscription service called Replen + Save where you can auto-restock your favorites at a discount, which is handy if you're the type who always runs out of foundation at the worst possible time.
The brand is a 50-50 venture between Rihanna and LVMH (yeah, the luxury conglomerate), produced through their Kendo division. So it's got serious backing and infrastructure, but it still manages to feel like Rihanna's baby. She's genuinely involved in product development, shade selection, all of it. That authenticity shows, and people respond to it.