FIGS
FIGS is a direct-to-consumer healthcare apparel and lifestyle brand that creates technically advanced scrubs and medical uniforms for healthcare professionals, featuring comfort, durability, function, and style.
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FIGS · Jun 16
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FIGS · Jun 09
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FIGS · Jun 02
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FIGS · May 26
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FIGS · May 19
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FIGS · May 12
FIGS customer service
Use any of the convenient means below to contact FIGS customer service.
| Phone | (424) 500-8209 |
| Web | https://help.wearfigs.com/hc/en-us/requests/new |
FIGS jobs
We are a founder-led, direct to consumer healthcare apparel and lifestyle brand that seeks to celebrate, empower and serve current and future generations of healthcare professionals. We are committed to helping this growing, global community of professionals, whom we refer to as Awesome Humans, look, feel and perform at their best - 24/7, 365 days a year. Our team is filled with dreamers, do-ers and team players who integrate innovation, positivity and purpose into everything we do.
View current FIGS jobs
Headquarters
2834 Colorado Avenue, Suite 100
Santa Monica, California 90404
(888) 462-1901
Returns
What is the return window?
All FIGS customers can return unworn, unwashed items with tags attached up to 30 days from the purchase date for a refund. U.S. customers may request an exchange (Classic Colors and Core Styles of equal value only) up to 60 days from the date of purchase. U.S. customers may select to return items for Store Credit up to 60 days from the purchase date.
Are there any items that are non-returnable?
Please note that we do not accept returns on custom-made products, final sale merchandise or products that are specified as non-returnable in its description. Embroidered items are also final sale and cannot be returned for a refund or exchange.
How will I receive my refund?
Refunds will be issued once we have received your returned item(s). Please note that credit card refunds may take up to 10 business days for your bank to complete, depending on their processing times. This can vary greatly between credit card issuers.
Who pays for return shipping?
By using our returns portal, we offer a prepaid return labels, with the exception of Germany. For our U.S. customers, we offer prepaid UPS labels or prepaid Happy Returns QR codes.
How do I start a return online?
Go to https://returns.wearfigs.com. Select the items you're looking to return or exchange and fill out the necessary details. After completing the return form, you'll receive a system-generated QR code for Happy Returns. If your return method is Box and Ship, you'll receive a prepaid UPS return label that can be downloaded and printed.
Editor's Take
So here's the thing about FIGS-they basically took one look at the medical scrubs industry and said, "We can do better." And honestly? They weren't wrong.
Founded in 2013 by Heather Hasson and Trina Spear, who are co-CEOs, FIGS started when Hasson realized that unlike companies such as Lululemon, Under Armour, and Nike that make clothes for athletes, there were no companies making fitted uniforms for health care professionals. Initially, they sold their product out of the parking lots of hospitals, getting feedback from staff. Talk about grassroots marketing.
But here's where it gets interesting. On May 27, 2021, it became the first company led by two female cofounders to trade on the New York Stock Exchange. That's not just a business milestone-that's breaking barriers in a pretty significant way.
The scrubs themselves are built around their proprietary FIONx fabric technology, which sounds fancy but basically means they're ridiculously soft, moisture-wicking, anti-wrinkle, and odor resistant with four-way stretch. Their target audience is clear: healthcare professionals who are looking for comfortable, stylish, and high-quality scrubs. FIGS has become a beloved brand in the medical community, and their products are widely recognized for their quality and design.
What really sets them apart is their community-first approach. Rather than relying on traditional medical supply catalogs or trade show presentations, they leveraged social media to build a community. They began featuring real healthcare professionals in their marketing materials, telling their stories and highlighting their achievements. This approach humanized the brand and created authentic connections with their audience.
And they're not just staying digital anymore. FIGS opened its first permanent physical retail space - its Community Hub - in November 2023 at Century City Mall in Los Angeles, followed by a second location in Philadelphia's Rittenhouse neighborhood. These aren't just stores-they're designed as community spaces where healthcare professionals can connect, attend events, and feel celebrated.