Five Below
Five Below is a leading high-growth value retailer offering trend-right, high-quality products loved by tweens, teens and beyond, with most items priced between $1 and $5.
Five Below customer service
Use any of the convenient means below to contact Five Below customer service.
| Phone | (844) 452-3569 |
| Web | https://support.fivebelow.com/hc/en-us |
| [email protected] |
Headquarters
701 Market Street, Suite 200
Philadelphia, PA 19106
(215) 546-7909
Returns
What is the return window?
Items can be returned within 90 days of purchase to any Five Below location for a full refund to the original payment method - just bring the original receipt or online order confirmation!
Do I need a receipt to return an item?
Yes, you need the original receipt or online order confirmation for returns and exchanges. Five Below will not accept returns without one of those items. They do not issue store credit, only a refund to your original payment method.
Are there any items that are non-returnable?
Gift cards are not returnable. You can't return Five Below bulk purchases, which are purchases of 50 or more of the same item. Since these have to be ordered and shipped to the store for you, Five Below does not accept them as returns.
How will I receive my refund?
Items can be returned within 90 days of purchase to any Five Below location for a full refund to the original payment method. Five Below says to allow two to 10 business days for your refund to appear on your card or bank statement, depending on your bank.
Can I return online purchases in-store?
Items can be returned within 90 days of purchase to any Five Below location for a full refund to the original payment method - just bring the original receipt or online order confirmation!
Five Below hours
| Sunday | 11:00am - 6:00pm |
| Monday | 10:00am - 7:00pm |
| Tuesday | 10:00am - 7:00pm |
| Wednesday | 10:00am - 7:00pm |
| Thursday | 10:00am - 7:00pm |
| Friday | 10:00am - 7:00pm |
| Saturday | 10:00am - 7:00pm |
Hours may vary by location and be modified due to holidays or events. Be sure to verify the current operating hours for your local Five Below.
Check my Five Below hoursEditor's Take
Five Below is basically the retail equivalent of that friend who always knows where to find the coolest stuff without breaking the bank. And honestly? They've nailed something pretty special here.
The whole concept started back in 2002 with this simple but brilliant idea: what if everything in the store cost five dollars or less? Founded by Tom Vellios and David Schlessinger and headquartered in Philadelphia, Pennsylvania, the chain is aimed at tweens and teens. But here's where it gets interesting - they've evolved way beyond that original $5 ceiling. Now you'll find "Extreme $1-$5 value, plus some incredible finds that go above $5."
What really sets Five Below apart is how they've organized their stores into these eight distinct "worlds" - Style, Room, Sports, Tech, Create, Party, Candy, and New & Now. It's like they took the overwhelming chaos of a typical discount store and made it actually fun to navigate. You know that feeling when you walk into a store and immediately get decision paralysis? Five Below somehow avoids that trap.
With over 1,800 stores across 44 states, they've clearly figured out the formula. But what's really impressive is their growth trajectory - Five Below in 2019 publicly stated that they could build as many as 2,500 U.S. stores in the future. That's not just expansion; that's confidence in a proven model.
The company went through some leadership changes recently, with former Forever 21 CEO, Winnie Park, taking over in December 2024 after some executive shuffling. Park brings serious retail experience, which could be exactly what Five Below needs as they continue scaling up.
Here's something that caught my attention: The average Five Below store size is 8,000 square feet. That's actually pretty compact for a retail space, but they pack an incredible amount of variety into that footprint. It's efficient without feeling cramped.
The return policy is surprisingly generous too - Items can be returned within 90 days of purchase to any Five Below location for a full refund to the original payment method. And if you miss that window? You can exchange unopened or defective products for the same item (or another item of equal value) at any time with the original receipt or online order confirmation.
What I find most compelling about Five Below is how they've managed to stay relevant in an era where teens are notoriously fickle about brands. They're not trying to be everything to everyone - they know their lane and they own it completely.