Frette
Since 1860, Frette has crafted exquisite luxury linens and home furnishings of unparalleled quality. Based in Monza and Milan, Italy, Frette employs master artisans and the finest natural fibers to create products found in the world's most prestigious hotels, private homes, yachts, and jets.
Frette customer service
Use any of the convenient means below to contact Frette customer service.
| Phone | (800) 353-7388 |
| Web | https://www.frette.com/en_US/contact-us |
| [email protected] |
Headquarters
850 3rd Ave Ste 10
New York, NY 10022
(212) 299-0400
[email protected]
Returns
What is the return window?
Items purchased on Frette.com U.S. may be returned to Frette.com U.S. only within 30 days from the date of shipment. In the case where goods purchased in the same order are delivered in separate shipments, the return period starts from the dispatch date of the last shipment.
Are there any items that are non-returnable?
Frette.com U.S. accepts returns of unused, unwashed items purchased through Frette.com U.S. only. Items purchased on Frette.com U.S. cannot be returned to Frette Stores, Frette Outlet Stores, or non-U.S. Frette Stores. ALL SALE ITEMS ARE FINAL SALE and cannot be returned or exchanged to FRETTE.COM, Frette Stores, or Frette Outlet Stores.
How will I receive my refund?
Within 20 days of receiving your return product, credit will be returned to the original form of payment. Gift returns will also be credited to the original form of payment within 20 days of our receipt of your returned product.
How do I start a return online?
You may initiate the return by contacting [email protected] or 1.800.353.7388 with your website order number and returning item to request a RMA number. Customer Service will issue a RMA number and an optional FedEx or UPS return label for a $10 return shipping fee that will be deducted from the refund amount.
Frette hours
| Sunday | 12:00pm - 5:00pm |
| Monday | 10:00am - 6:00pm |
| Tuesday | 10:00am - 6:00pm |
| Wednesday | 10:00am - 6:00pm |
| Thursday | 10:00am - 6:00pm |
| Friday | 10:00am - 6:00pm |
| Saturday | 10:00am - 6:00pm |
Hours may vary by location and be modified due to holidays or events. Be sure to verify the current operating hours for your local Frette.
Check my Frette hoursEditor's Take
So here's the thing about Frette-it's not just another luxury linen brand. We're talking about a company that's been weaving sheets since 1860, back when your great-great-grandparents were probably sleeping on burlap sacks or whatever people used before thread counts became a thing.
More than 500 European royal families have slept beneath its sheets, which sounds like the kind of flex you'd make at a dinner party if you wanted everyone to simultaneously respect and resent you. But honestly? They've earned it. Frette linens have been featured everywhere from the altar of St. Peter's Basilica to the dining car of the Orient Express-basically, if it was fancy and happened before 1950, Frette was probably there.
The company's based in Monza and Milan, Italy, which makes sense because Italians have this whole thing about making everyday objects unnecessarily beautiful. Each product takes roughly 18 months from ideation to realization. Eighteen months. For sheets. That's longer than most people keep their New Year's resolutions. Even some sheet sets, which retail for up to 3,800 euros on the website, take four weeks to make.
What's kind of fascinating is how they've managed to stay relevant. Today, Frette can be discovered at celebrated retailers and more than 1,000 luxury hotels around the world. You know that moment when you check into a really nice hotel and the sheets feel like they're made of clouds and butter? Yeah, probably Frette. They supply The Ritz-Carlton, St. Regis, The Peninsula-basically the places where the pillow menu has more options than most restaurant dessert lists.
But they're not just doing hotels. Frette operates over 100 boutiques worldwide, so regular people (well, regular people with disposable income) can buy the same stuff. They've also got this whole bespoke thing going where they'll custom-make linens for yachts, private jets, and cruise ships. Because apparently when you own a yacht, regular sheets just won't cut it.
The craftsmanship angle is real, though. The company works with about 200 different suppliers within Italy, from beautiful laces manufactured in the south to embroidery in the north. They're still using some shuttle looms-these old-school machines that are slower but produce denser fabric. It's the textile equivalent of insisting on vinyl records because the sound quality is "warmer."
And look, the prices are... let's just say aspirational. But people keep buying them, which tells you something. Maybe it's the Italian heritage. Maybe it's the fact that their first retail shop opened on Via Manzoni 11, Milan in 1878, where it still operates today. Or maybe people just really, really like nice sheets.
The brand's managed to thread the needle (sorry) between being a historical artifact and staying current. They've got an e-commerce site, they're on Instagram, they do seasonal collections. It's luxury, but it's not stuffy. Well, maybe a little stuffy. But in that intentional, we-know-what-we're-doing kind of way.