Frontgate

Frontgate is a luxury home furnishings retailer specializing in high-quality indoor and outdoor furniture, decor, and seasonal items. Founded in 1991, the brand offers elegant, well-crafted products designed to elevate everyday living with timeless style and durability.

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Frontgate customer service

Frontgate customer service

Use any of the convenient means below to contact Frontgate customer service.

location

Headquarters

5566 West Chester Road
West Chester, Ohio 45069
(888) 263-9850
[email protected]

Returns

What is the return window?
Frontgate offers a 90-day return policy for most items, allowing customers ample time to decide if their purchase meets their expectations. This policy applies to most items, giving you the flexibility to return products that don't quite fit your home or style.

Are there any items that are non-returnable?
Special policies apply to holiday and personalized merchandise. Additionally, items must be in original packaging and in the condition they were received to qualify for a full refund.

How will I receive my refund?
Refunds from Frontgate can take a few weeks to process, depending on the payment method and return shipping time. You can receive an exchange or refund, less the cost of postage and handling.

Who pays for return shipping?
Return shipping costs are typically the responsibility of the customer unless the item is defective or damaged. This can be a significant expense, especially for larger items like furniture.

How do I start a return online?
To return an item, visit Frontgate's returns page, enter your order details, and follow the instructions to initiate the return process. Customers can visit the Frontgate website and navigate to the returns section, where they can start the process by entering their order details.

Frontgate hours

Frontgate hours

Sunday 12:00pm - 5:30pm
Monday 11:00am - 6:00pm
Tuesday 11:00am - 6:00pm
Wednesday 11:00am - 6:00pm
Thursday 11:00am - 6:00pm
Friday 11:00am - 6:00pm
Saturday 11:00am - 6:00pm

Hours may vary by location and be modified due to holidays or events. Be sure to verify the current operating hours for your local Frontgate.

Check my Frontgate hours

Editor's Take

So here's the thing about Frontgate-it's basically what happens when someone decides that outdoor furniture shouldn't look like, well, outdoor furniture. Founded back in 1991, the brand started as a catalog company (remember those?) and has since evolved into this whole luxury home furnishings empire that's kind of obsessed with making everything in your house look like it belongs in a resort.

And honestly? They've got a point. Walk into one of their stores-they've got locations in places like Atlanta's Phipps Plaza, Dallas, and their headquarters area in West Chester, Ohio-and you'll immediately notice everything feels a bit more... elevated. That's actually their tagline: "Elevate the everyday." Which sounds like marketing speak until you realize they're selling outdoor sectionals that cost more than some people's cars.

But here's where it gets interesting. Frontgate isn't just throwing expensive price tags on stuff and calling it luxury. They're part of the Qurate Retail Group, which also owns QVC, HSN, Ballard Designs, and Grandin Road. That's a pretty serious retail family tree. The company's whole philosophy centers on what they call "professional grade" products-furniture that's generously scaled, made with premium materials, and designed to actually last. Not just survive a season or two, but genuinely outlast the ordinary stuff you'd find elsewhere.

Their outdoor furniture line is probably what they're best known for. We're talking weather-resistant pieces that don't sacrifice style for durability. Teak dining sets, cantilever umbrellas with bases that won't blow away in a stiff breeze, resort-quality pool floats (yes, really), and those massive outdoor sectionals that make you wonder if you should just move your living room outside permanently.

But they've expanded way beyond patio furniture. Now they're doing full home furnishings-bedroom sets, dining room pieces, kitchen accessories, holiday decor that people apparently plan their entire seasonal aesthetic around. They even partnered with celebrity chef Michael Symon to launch an outdoor kitchen collection, because of course they did.

The return policy is actually pretty generous for furniture: 90 days for most items, though you're typically on the hook for return shipping unless something arrives damaged. And yes, shipping large furniture back can get pricey-some customers have noted this can be a significant expense, especially for bigger pieces. Refunds can take a few weeks to process, which is pretty standard for furniture retailers but still worth knowing if you're waiting on that money to make another purchase.

One thing that sets them apart is their design consultant service. You can actually work with their team to plan out entire spaces, whether that's your backyard oasis or a complete interior room makeover. It's free, which seems almost too good to be true for a luxury brand, but it's part of their whole "we're here to help you live better" approach.

The price point? Yeah, it's high. This isn't where you go for budget-friendly basics. But there's a reason people keep coming back-and why their outlet locations (there are four of them) have developed almost cult followings among deal hunters who want that Frontgate quality at 50-80% off. Those outlets are treasure troves if you don't mind a little scratch here or there.

What's clear is that Frontgate has carved out this specific niche: they're for people who want their homes-inside and out-to feel like a permanent vacation. Whether that's worth the investment really depends on your priorities and budget. But if you've ever looked at your backyard and thought "this could use some serious upgrading," Frontgate is definitely going to have ideas for you.