Gaffos.com
Gaffos.com is an online retailer specializing in authentic designer sunglasses and eyewear from top brands like Ray-Ban, Prada, Tom Ford, and Gucci at competitive prices.
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Gaffos.com · Dec 30
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Gaffos.com · Dec 28
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Gaffos.com · Dec 22
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Gaffos.com · Dec 21
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Gaffos.com · Dec 15
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Gaffos.com · Dec 14
Gaffos.com customer service
Use any of the convenient means below to contact Gaffos.com customer service.
| Phone | (866) 376-7786 |
| Web | https://gaffos.com/pages/contact-us |
| [email protected] |
Headquarters
40 Bayview Ave
Inwood, NY 11096
(866) 376-7786
[email protected]
Returns
What is the return window?
If you are not completely satisfied with your purchase, you may return your item no questions asked within 30 days for a refund and 45 days for an exchange. The return period starts from the day you receive your order.
Are there any items that are non-returnable?
Prescription lenses and shipping charges are non-refundable. Prescription orders can be returned, but the prescription lens charges are non-refundable.
How will I receive my refund?
A refund can take 3-10 days to be returned to your account, depending on your bank, from the date we process the credit.
Who pays for return shipping?
A flat rate return shipping cost of $4.99 will be applied to all returns, except when an item is being returned for an exchange. If you are returning an item for a refund, the return shipping fee of $4.99 will be deducted from your refund when the return is processed.
What if I received a damaged or incorrect item?
If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.
Editor's Take
So here's the thing about Gaffos-it's basically become the go-to spot for designer eyewear without the designer price tag. And honestly? That's kind of brilliant.
They only purchase direct from manufacturers, no middlemen, which means all products are 100% authentic. But here's where it gets interesting: they offer a price-match guarantee if you find the same product cheaper elsewhere online. It's like they're daring you to find a better deal.
The selection is pretty impressive too. They carry hundreds of designer brands, including high-fashion names like Prada, Burberry, Tom Ford, Ray Ban, and many more. Prices range from $15 all the way to $500, catering to a variety of budgets. That's quite a spread-you could grab some basic frames or splurge on luxury pieces.
What really sets them apart is the customer service angle. They've been voted #1 for best online customer service, and from what customers say, it shows. One customer noted "Customer service is amazing and sunglasses are perfect! It's my go to site for all my sunglasses".
The company's been around since 2007, so they've had time to figure things out. They were even ranked as one of the top 20 fastest growing eCommerce sites in the United States by Inc 500. That's not just luck-that's execution.
And here's something you don't see everywhere: they offer free single-vision prescription lenses on all their exclusive brands. No code needed, it's automatic at checkout. For anyone who needs prescription glasses, that's a game-changer.
The whole operation feels pretty streamlined. Orders ship within one business day, and you have 30 days from when you receive your order to return it. Simple, straightforward, no nonsense.