Gaiam
Gaiam is a leading yoga and fitness brand specializing in premium yoga mats, props, clothing, and wellness accessories. For over 25 years, they've focused on making wellness accessible to everyone through yoga, fitness, meditation, and active sitting products.
Gaiam customer service
Use any of the convenient means below to contact Gaiam customer service.
| Phone | (877) 989-6321 |
| Web | https://www.gaiam.com/pages/contact-us |
| [email protected] |
Headquarters
833 W. South Boulder Rd., Bldg G
Louisville, CO 80027
(877) 989-6321
[email protected]
Returns
What is the return window?
You may return or exchange any item(s) within 30 days after your purchase. Any returns after 30 days of purchase will not be accepted.
Are there any items that are non-returnable?
Items must be unopened and unused within 30 days after your purchase to be eligible for return or exchange. Items that have been opened or used are not eligible for return.
How will I receive my refund?
Within 30 days of purchase, the original form of payment for online and phone purchases will be refunded. Credit card refunds should appear within 5 to 10 business days on your online statement after they are processed.
Who pays for return shipping?
Customers must return the order themselves via USPS, FedEx or any other traceable method, and are encouraged to insure the package. Original shipping and handling fees are not refundable. The value of the items returned and any taxes charged will be credited or refunded less the original shipping charges.
What if I received a damaged or incorrect item?
If there is an error on the order, or if the product is defective, customers can email images and details of the defect to request a free return shipping label.
Editor's Take
So here's the thing about Gaiam-it's kind of the OG when it comes to making yoga accessible to, well, everyone. For over 25 years, they've been the #1 innovator of premium yoga mats, yoga props, yoga clothing, and yoga accessories, which is basically forever in wellness-brand years. But what makes them interesting isn't just that they sell yoga mats (though they do sell a lot of yoga mats).
The company's whole vibe is this idea that wellness isn't one-size-fits-all. For over 25 years, Gaiam has made your well-being our mission by focusing our efforts on yoga, fitness, meditation, and active sitting. Active sitting. That's basically those balance ball chairs you see in offices now-Gaiam was pushing that concept before it became a thing. They're not just about the hardcore yogi crowd; they're genuinely trying to meet people where they are.
And notice how they position themselves? They're a yoga and fitness brand that believes in healthy living and fulfilled lives, living by the idea that yoga belongs to each of us and we all have something to gain. That's pretty inclusive messaging for an industry that can sometimes feel intimidating. No pretense about needing to twist yourself into a pretzel or own $200 leggings to get started.
What's interesting from a business perspective is their distribution strategy. They're not just selling direct-to-consumer through their website-their offerings are sold through catalogs, their e-commerce site, and major retailers including Target and Whole Foods. That's smart. You can impulse-buy a yoga mat at Target while picking up groceries, which removes a huge barrier to entry for beginners.
The product range is actually pretty comprehensive. Beyond the expected mats and blocks, they've got everything from yoga DVDs (yes, still) to fitness equipment to wellness products. Their Colorado-based customer support team is as passionate as you are for fitness and yoga, which suggests they're trying to maintain that authentic wellness-community feel even as they've scaled.
One thing that stands out: they believe their mats should go the distance, and they back that up with a lifetime guarantee on their yoga mats. That's a bold move in an industry where people often cheap out on equipment. It signals confidence in their manufacturing and creates customer loyalty.
Bottom line? Gaiam's that rare brand that managed to grow from wellness-niche to mainstream-accessible without losing its soul. They're not trying to be Lululemon. They're trying to be the brand that gets you started on your wellness journey, wherever that journey begins.