Gap
Gap is a global apparel retailer offering casual clothing, denim, and accessories for women, men, kids, and babies with a clean, confident, and essential aesthetic.
-
Gap · Aug 03
-
Gap · Aug 02
-
Gap · Aug 02
-
Gap · Aug 01
-
Gap · Aug 01
-
Gap · Jul 31
Gap customer service
Use any of the convenient means below to contact Gap customer service.
| Phone | (800) 427-7895 |
| Web | https://www.gap.com/customer-service/customer-service-faqs?cid=2136 |
| [email protected] |
Gap jobs
Gap Inc. offers career opportunities across its portfolio of global brands including Old Navy, Gap, Banana Republic, and Athleta. The company provides opportunities in various departments and encourages learning and professional development.
View current Gap jobs
Headquarters
2 Folsom Street
San Francisco, CA 94105
(415) 427-0100
Returns
What is the return window?
Returns/exchanges must be returned within 30 days of the delivery date for online purchases or date-of-purchase for in store purchases. Items purchased online or in stores between Oct 15 and Dec 24, may be returned through Jan 15 the following year, or 30 days from delivery date, whichever is later.
Do I need a receipt to return an item?
Proof of purchase is required. Refunds require proof of purchase: the shipping confirmation email for online purchases, store receipt or the original credit card used for the purchase.
Are there any items that are non-returnable?
Final sale items cannot be returned or exchanged. Items marked "mail only", Swimwear, Sunglasses, Masks and Maternity have limitations. Items are in their original condition: unwashed and unworn.
How will I receive my refund?
Refunds are in the form of original payment, such as the credit card used for the order; unless the Instant Merchandise Credit option is chosen. If the refund is applied to your credit card, your credit card company may take up to 10 additional business days to post the refund to your account.
Can I return online purchases in-store?
Returning items is hassle-free at Gap. Bring your online or in-store purchases to any Gap store, and our friendly staff will assist you with the return process. If you would like to process a return or exchange at one of our stores, this must be done at a store of the same brand as the items purchased.
Gap hours
| Sunday | 12:00pm - 6:00pm |
| Monday | 10:00am - 9:00pm |
| Tuesday | 10:00am - 9:00pm |
| Wednesday | 10:00am - 9:00pm |
| Thursday | 10:00am - 9:00pm |
| Friday | 10:00am - 9:00pm |
| Saturday | 10:00am - 9:00pm |
Hours may vary by location and be modified due to holidays or events. Be sure to verify the current operating hours for your local Gap.
Check my Gap hours
Editor's Take
Gap's basically the denim democracy we never knew we needed. Started in 1969 when Don Fisher couldn't find jeans that fit right, it's become this massive retail empire that somehow makes everyone look put-together without trying too hard.
What's fascinating is how Gap managed to thread the needle between accessible and aspirational. They're not trying to be luxury, but they're definitely not fast fashion either. It's that sweet spot where a college student and a CEO can both shop without feeling out of place. The brand's clean, confident aesthetic has this timeless quality-like that friend who always looks effortlessly cool.
And here's something most people don't realize: Gap Inc. is actually the parent company behind Old Navy, Banana Republic, and Athleta too. So when you think you're diversifying your wardrobe by shopping different brands, you might still be giving your money to the same corporate family. They've got this retail ecosystem locked down, covering everything from budget-friendly basics to higher-end workwear.
The numbers are pretty staggering-over 3,600 stores across 43 countries, with the ability to ship to 90 countries. That's some serious global reach for a company that started because one guy was frustrated with jean shopping. Gap generates more than 90% of its revenue from the US, but they're clearly thinking bigger picture.
What really sets Gap apart is their commitment to that clean and confident vibe. While other brands chase trends, Gap doubles down on essentials. Their denim game is still strong after all these years, and they've managed to evolve without losing their core identity. It's like they figured out the retail equivalent of that perfect white t-shirt-simple, versatile, and somehow always relevant.