Garmin

Garmin is a multinational technology company that designs and manufactures GPS-enabled products and wearable technology for automotive, aviation, marine, outdoor recreation, and fitness markets. Founded in 1989, the company has grown to over 22,000 employees worldwide and generates $6.3 billion in annual revenue.

All Garmin newsletters
Garmin customer service

Garmin customer service

Use any of the convenient means below to contact Garmin customer service.

Phone (800) 800-1020
Web https://support.garmin.com/en-US
Garmin jobs

Garmin jobs

We make products that are engineered on the inside for life on the outside. We do this so our customers can make the most of the time they spend pursuing their passions. With well over 22,000 associates in 35 countries around the world, we bring GPS navigation and wearable technology to the automotive, aviation, marine, outdoor and fitness markets.

View current Garmin jobs
location

Headquarters

1200 E. 151st Street
Olathe, KS 66062
(913) 397-8200

Returns

What is the return window?
Merchandise in its original condition may be returned for a refund within 30 days of receiving your order. Opened software, downloadable items and custom products are nonrefundable.

Are there any items that are non-returnable?
Opened software, downloadable items and custom products are nonrefundable. Additionally, products must be in their original condition with all packaging, accessories, and the UPC code intact.

How will I receive my refund?
Please allow up to 30 days for the credit to be posted to your account. The purchaser of the product is responsible for any costs for shipping and returning the product to Garmin.

How do I start a return online?
You can start the return process online by submitting a return request. You'll need to provide your order number and shipping information through Garmin's return request form on their support website.

Editor's Take

So here's the thing about Garmin-most people know them for those chunky GPS units that used to suction-cup to car windshields back in the day. But man, they've evolved into something way bigger. We're talking about a company that basically owns the serious fitness tracker market now, and they've done it without all the flashy marketing nonsense you see from their competitors.

Founded back in 1989 in Kansas (yeah, Kansas-not Silicon Valley), Garmin's still headquartered in Olathe, and they've grown to over 22,000 employees across 35 countries. That's pretty wild for a company that started making marine GPS units. The name itself is kind of clever-it's a mashup of the founders' names, Gary Burrell and Min Kao. As of 2024, they're pulling in $6.3 billion in revenue, which tells you they're doing something right.

What really sets Garmin apart is their vertical integration approach. They design, manufacture, and market everything in-house, which means they can actually control quality instead of just slapping their logo on someone else's product. And they've diversified like crazy-aviation systems, marine electronics, automotive navigation, outdoor recreation devices, and of course, those fitness watches that runners and cyclists basically worship.

Here's what's interesting: while Apple and Samsung dominate overall smartwatch sales, Garmin absolutely crushes it in the premium category. In 2022, they had the largest market share of smartwatches over $500. That's because serious athletes aren't messing around with devices that need charging every day. Garmin watches measure battery life in weeks, sometimes months. They've shipped over 282 million products worldwide as of February 2023.

The product lineup is honestly overwhelming in the best way. You've got the Fenix series for hardcore outdoor enthusiasts, Forerunner for runners, Venu for the lifestyle crowd, Instinct for the rugged types, and specialized stuff for golf, diving, aviation-basically if there's an activity that involves movement and data, Garmin's got a device for it. Their Edge cycling computers are everywhere in the pro peloton, and their marine electronics are standard equipment on serious boats.

But it's not just about hardware. The Garmin Connect platform ties everything together, letting you track activities, analyze performance, and connect with other users. It's not as social-media-ish as Strava, but it's incredibly detailed if you're into metrics. And they keep adding features-recently they integrated YouTube Music, which is huge for people who want to leave their phones behind during workouts.

One thing that's kind of refreshing? Garmin doesn't really do the subscription model thing that's infecting everything else. You buy the watch, you get the features. Sure, there are some premium services, but the core functionality is yours. In a world where everyone wants $10 a month from you, that's actually pretty cool.

The company culture seems solid too. They've been named one of Glassdoor's Best Places to Work multiple times, and 80% of employees would recommend working there. They're big on work-life balance, which makes sense for a company that makes products for people who actually want to go outside and do stuff.