G.H. Bass & Co.
G.H. Bass is an American footwear brand established in 1876, famous for creating the world's first penny loafer, the Weejun. The brand offers premium footwear, apparel, and accessories for men, women, and kids.
G.H. Bass & Co. customer service
Use any of the convenient means below to contact G.H. Bass & Co. customer service.
| Phone | (800) 345-9787 |
| Web | https://www.ghbass.com/pages/contact |
| [email protected] |
G.H. Bass & Co. jobs
G.H. Bass offers retail career opportunities across their store locations throughout the United States. Positions include sales associates, assistant managers, and store managers.
View current G.H. Bass & Co. jobsHeadquarters
1 Costco Dr Ste 200
Jamesburg, NJ 08831
(800) 345-9787
[email protected]
Returns
What is the return window?
Refunds will be made for all merchandise in original, unused condition within 14 days of the date of delivery. Items must be unworn and unaltered with original tags still attached.
Are there any items that are non-returnable?
Merchandise indicated as "Final Sale" cannot be returned. If a return is made on a final sale item, the refund will not be processed.
How will I receive my refund?
All returns will be credited to the original form of payment. Please allow up to 14 days once we receive the item for your funds to be reflected on your account.
Who pays for return shipping?
If our label is used, a charge of $15 will be deducted from your refund. Alternatively, you may use any traceable method of shipment at your own expense.
What if I received a damaged or incorrect item?
If a product is shipped incorrectly or arrives damaged, please Contact Us for us to review and we will replace that item or accept a return and provide a full refund.
Editor's Take
So here's the thing about G.H. Bass - they've been making shoes since 1876, which is kind of wild when you think about it. That's nearly 150 years of cobbling away in what started as a small Maine operation. And honestly? The brand's got this fascinating story that goes way beyond just making footwear.
George Henry Bass had this simple mission: make the best possible shoe for whatever purpose it's meant for. Sounds straightforward, right? But that philosophy ended up creating some seriously iconic moments. Like, did you know Charles Lindbergh wore Bass flying boots during his transatlantic flight? Or that Admiral Richard Byrd explored Antarctica in Bass boots? These weren't just shoes - they were expedition-grade equipment that people trusted with their lives.
But the real game-changer came in 1936. Bass took a Norwegian farm shoe (literally designed for "loafing in the field") and gave it a stylish spin, creating the Weejun - the world's first penny loafer. And get this: the Weejun still represents about 80 percent of their business today. That's staying power. Michael Jackson wore black Weejuns in the opening of his Thriller video, which kicked off what they call the second "Weejuns craze." The shoes became this permanent fixture in American culture, showing up everywhere from prep school campuses to fashion runways.
What's interesting is how Bass has evolved. They're not stuck in the past, even though they've got this incredible heritage to lean on. They believe that looking forward is the best way to honor their heritage, and they're on an unceasing quest for improvement through craft and creativity. The brand got acquired by G-III Apparel Group in 2013 for $50 million, and since then they've been working on this whole reinvention thing - updating their product line, revamping the logo, and shifting focus to direct-to-consumer sales.
The product range has expanded beyond just the classic Weejuns. They've got dress shoes, bucks, boat shoes, Chelsea boots, and even this Field Series outdoor collection with waterproof leather. There's also the 1876 line - their premium offering with Goodyear-welted soles that retail from $295 to $365. And they've been doing these cool capsule collections like Modern Ivy, which plays up their New England roots with Harris tweed and houndstooth fabric uppers.
Notice how Bass has managed to stay relevant across generations? That's not easy. They've collaborated with everyone from Tommy Hilfiger to Rachel Antonoff, keeping the brand fresh while maintaining that classic American aesthetic. The shoes are sold at places like Nordstrom, Bloomingdale's, Urban Outfitters, and internationally at Mr Porter and Selfridges. They're being selective about their retail partners now, focusing on quality over quantity.
The company operates retail stores across the U.S. and has a strong presence in Japan with stores in Tokyo and Osaka. Their e-commerce platform has become their "digital flagship store" - basically their number-one priority for reaching customers directly. And they're not just about discounting anymore. The strategy has shifted to building relationships with customers based on the brand itself, not just the price point.