Giant Bicycles
Giant Bicycles is the world's largest bicycle manufacturer, founded in 1972 in Taiwan. They produce a comprehensive range of road bikes, mountain bikes, e-bikes, and cycling gear sold through over 12,000 retail stores in more than 50 countries worldwide.
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Giant Bicycles · Jun 20
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Giant Bicycles · May 24
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Giant Bicycles · May 12
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Giant Bicycles · May 09
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Giant Bicycles · May 06
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Giant Bicycles · Apr 30
Giant Bicycles customer service
Use any of the convenient means below to contact Giant Bicycles customer service.
| Phone | (800) 874-4268 |
| Web | https://www.giant-bicycles.com/us/contact |
| [email protected] |
Giant Bicycles jobs
The requirements listed in job descriptions are guidelines, not hard and fast rules, and if you have 75% of the qualifications listed they encourage you to apply. Your experience refers to paid and unpaid experience, including volunteer work, which helps build the competencies, knowledge, and skills that translates directly to their openings. Applying gives you the opportunity to be considered.
View current Giant Bicycles jobs
Headquarters
3587 Old Conejo Road
Newbury Park, CA 91320-2122
(805) 267-4600
[email protected]
Returns
What is the return window?
Giant offers a 14 day return period on all bicycles purchased on their website for click and collect, with the return window starting from the date that you received your order. They offer a 60 day return period on all gear items purchased on their website, with the return window starting from the date that you purchased your order.
Do I need a receipt to return an item?
Bicycles must be returned to your Giant retailer with your order and proof of purchase, to the local Authorized Giant retailer who assembled your bike. You may be eligible for a full refund of the purchase price, not including initial shipping and handling charges (S&H) destination fees, plus any applicable tax, so long as any such bicycle is like-new and undamaged.
Are there any items that are non-returnable?
Digital Gift Cards cannot be returned, resold, or canceled. Final Sale items do not qualify for the return policy. The 60 Day Gear Satisfaction Guarantee excludes complete bicycles, bicycle frames, Kryptonite, Saris, and Kuat items.
How will I receive my refund?
Refunds, less original S&H and/or destination fees, will be credited to the original credit card account used for purchase within 30 days after the return is received. Online store credits, less original S&H and/or destination fees, will be issued within 30 days after the return is received. Please allow an additional 1-10 business days for the refund to appear on your account once they confirm it has been issued.
Editor's Take
So here's the thing about Giant Bicycles-they're kind of a big deal. Like, literally the world's largest bicycle manufacturer, but somehow they've managed to avoid being that corporate behemoth that feels soulless. Founded back in 1972 in Taiwan, Giant started as an OEM manufacturer (basically making bikes for other brands), and by the mid-1980s they were cranking out two-thirds of Schwinn's bikes. That's when they decided to go all-in on their own brand, and honestly? Best decision ever.
What makes Giant interesting is this weird balance they've struck. They've got the engineering chops-they were the first to mass-produce carbon fiber road bikes using computer-aided design back in 1987, which is pretty revolutionary when you think about it. And their innovations keep coming. The sloping top tube design that basically every road bike uses now? Giant pioneered that in 1995. Their Maestro suspension system changed mountain biking. But here's what's cool: despite all this tech, their bikes don't cost as much as you'd expect from a premium brand.
By 2018, Giant was selling in over 50 countries through more than 12,000 retail stores. They moved 6.6 million bicycles in 2017 alone, pulling in $1.9 billion in revenue. And then COVID hit, and like every bike company, they saw demand explode-a 55% revenue increase in Q1 2021. E-bikes now account for 30% of their sales, which tells you where the industry's headed.
But Giant's not just about the numbers. They sponsor pro teams, they've got this whole sub-brand called Liv that's designed specifically for women (not just shrunk-down men's bikes, but actually engineered around women's physiology), and they're constantly pushing boundaries with stuff like their CADEX component line that competes with the high-end boutique brands. They've got manufacturing in Taiwan, the Netherlands, China, and Hungary, with plans for Vietnam.
What's kind of fascinating is how they've maintained this reputation for value without sacrificing quality. You'll see Giant bikes winning world championships and design awards, but you'll also see them on bike paths being ridden by casual weekend warriors. That range-from entry-level to pro-level-is something not many brands pull off successfully. And with over 1,200 dealers just in the US, you're never too far from a Giant retailer who can help you out.