GlassesShop

Online retailer offering affordable prescription glasses, sunglasses, and eyewear with frames starting at $5.95 including free lenses and coating.

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GlassesShop customer service

GlassesShop customer service

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location

Headquarters

30150 Telegraph Rd, Ste 372
Bingham Farms, MI 48025, US
(855) 202-0123
[email protected]

Returns

What is the return window?
You have 30 days from receiving your products to contact customer service for a return or exchange.

Do I need a receipt to return an item?
You need to include your name, contact information, order number and reason for return when packaging your glasses securely.

Are there any items that are non-returnable?
All returns must be returned in their unworn, original condition, in the original case including eyeglass case and lens cleaning cloth.

How will I receive my refund?
Your refund will be credited back to your original method of payment, and once processed, it takes 7 to 10 business days for your bank to process the credit.

Who pays for return shipping?
They recommend shipping your return by a traceable method, and GlassesShop is not responsible for shipping damages or lost shipments.

Editor's Take

So here's the thing about GlassesShop-they've been quietly revolutionizing how people buy glasses since 2004, and honestly, it's kind of brilliant. Starting at just $5.95, you can get prescription glasses that don't look like they came from a discount bin.

What really sets them apart is their approach to affordability without the usual compromises. They carry a wide selection of prescription glasses, sunglasses and glasses frames, but here's where it gets interesting-over 1000 styles with frames starting at $6.95, including free lenses and coating, plus a 30-day return and 90-day warranty. That's not just competitive; that's disruptive.

The virtual try-on technology they use actually works pretty well, which is saying something. Most online eyewear companies struggle with this, but GlassesShop seems to have figured out how to make it genuinely useful rather than just a gimmick. And their customer base seems to appreciate it-they've sent out hundreds of thousands of glasses to clients all over the world since 2004.

But let's talk about what really matters: the experience. Customers consistently mention fast shipping, with updates every step of the way and excellent service efficiency. That's not accidental-it's the result of years of refining their process.

The quality control is worth noting too. Each pair goes through 7 procedures to ensure prescription accuracy and proper frame alignment, including checks for frame quality, lenses, scratch detection, and cleanliness. It's the kind of attention to detail you'd expect from a much more expensive operation.

What's particularly smart is their return policy approach. If you're not satisfied within 30 days, they offer free exchange (shipping fees apply) or a 50% refund, with each order eligible for one-time exchange/return. It's not the most generous policy out there, but it's transparent and fair.