Glossybox
Glossybox is a leading beauty subscription service that delivers five curated beauty products monthly to subscribers' doorsteps. Founded in 2011, the company operates globally in 10 countries, offering personalized beauty discovery experiences with products from premium and niche brands.
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Glossybox customer service
Use any of the convenient means below to contact Glossybox customer service.
| Phone | (844) 433-5145 |
| Web | https://www.glossybox.com/info/contact-us.list |
| [email protected] |
Glossybox jobs
At the sweet spot between start-up and corporate, GLOSSYBOX offers the best of both worlds: a passionate, innovative and creative work environment and the reach and opportunities of an established business. Our more than 150 employees from 22 different nations direct all their efforts to create THE platform for beauty discovery.
View current Glossybox jobs
Headquarters
632 N. 2000 W. Suite 110
Lindon, UT 84042
(844) 433-5145
[email protected]
Returns
What is the return window?
You have the right to cancel this contract within 14 days of receiving your first box without giving reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires physical possession of the goods.
Do I need a receipt to return an item?
Before attempting to return an order you will need to contact our customer service team to request a returns authorisation number. Without this number it can be difficult to process your return meaning the process may take longer.
Are there any items that are non-returnable?
Please ensure that the items you are returning are unopened and in any original packaging. Boxes will only be refunded if the box is unopened.
How will I receive my refund?
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of the reimbursement.
Who pays for return shipping?
We are more than happy to refund postage costs to return an item where the return has been pre-authorised. You will have to bear the direct cost of returning the goods.
Editor's Take
So here's the thing about subscription boxes - most of them feel like they're trying too hard. But Glossybox? It's kind of nailed the whole "surprise me with beauty stuff" concept without making it feel gimmicky.
Every month, you receive five beauty products delivered straight to your door, which are always worth over £50. And yeah, that math actually checks out when you look at what they're sending. We're talking brands like Huda Beauty, Elemis, Clarins - not the random no-name stuff you'd find in a clearance bin.
What's interesting is how they've evolved beyond just being a box service. They've established as leading e-commerce beauty subscription service having delivered more than 11 million boxes until today. That's not nothing. They operate in 10 countries with offices scattered across Berlin, Stockholm, London, Paris, and New York, which gives them serious reach when it comes to sourcing products.
The whole model is pretty straightforward - you set up a beauty profile, they curate products based on your preferences, and boom, pink box shows up at your door. Starting from just £12.50 a month, it's positioned as an affordable luxury. You can pay monthly or commit to longer subscriptions if you're feeling confident.
But what actually makes it work is the discovery aspect. Most people aren't going to drop £40 on a full-size product they've never tried. With Glossybox, you get to test-drive things you'd normally walk past in Sephora. Some months you'll find your new holy grail mascara. Other months? Maybe not. That's kind of the gamble, but it keeps things interesting.
They've also built in this credit system where you complete product surveys and earn up to £5 in GLOSSYCredits monthly. It's a clever way to get feedback while giving subscribers something back. Plus, subscribers get priority access to their limited edition boxes and advent calendars, which apparently sell out fast.
The company was founded in Berlin back in 2011 by Charles Abercron, and it's now part of The Hut Group (THG), which acquired them in 2017. That corporate backing means they've got the infrastructure to actually deliver consistently, which matters when you're shipping millions of boxes.