Goldbelly
Goldbelly is an online marketplace that connects customers with iconic foods from restaurants, bakeries, and food makers across America, shipping gourmet products and regional specialties nationwide directly to your door.
Goldbelly customer service
Use any of the convenient means below to contact Goldbelly customer service.
| Phone | (888) 675-6892 |
| Web | https://help.goldbelly.com/hc/en-us |
| [email protected] |
Goldbelly jobs
At Goldbelly, we believe that food brings people together. So we've created a place that connects people with their greatest food memories, experiences and desires. Our platform empowers small shops, chefs & restaurants and inspires their passion.
View current Goldbelly jobsHeadquarters
27 Union Square West, Suite 500
New York, NY 10003
(888) 675-6892
[email protected]
Returns
What is the return window?
All items are final sale. Goldbelly does not accept returns on any items and is not responsible for packages returned to partner shops by the carrier. Goldbelly does not offer refunds on any orders unless there was an error in the making of your order. In this instance, please contact the Customer Support team within 14 days of delivery.
Are there any items that are non-returnable?
All purchases on Goldbelly.com are final sale. All digital gifts (e-gifts and e-gift cards) are final sale once the gift has been sent to the recipient. Goldbelly does not offer refunds or cancellations on unused digital gifts. Digital gifts do not expire and can be redeemed at any time.
How will I receive my refund?
A member of the team will report the issue to the partner shop and they will provide a resolution. Each inquiry is handled on a case-by-case basis. A Full Refund will cancel any remaining payments and the amount that the customer has already paid will be refunded back to the original payment method.
What if I received a damaged or incorrect item?
If a food item arrives damaged or spoiled, the Customer Support team will work with you to determine an appropriate solution. If your package was damaged due to carrier-mishandling, thus causing damage to the contents, please contact Customer Support within 14 days of delivery with photos and details about your damaged order. They will open investigation with the carrier. These inquiries are handled on a case-by-case basis.
Who pays for return shipping?
There are no returns, refunds, or cancellations allowed on any orders that have shipped or have entered into fulfillment. Since all sales are final and returns are not accepted, return shipping does not apply under normal circumstances.
Editor's Take
So here's the thing about Goldbelly - it's basically the answer to a question you didn't know you were asking. Ever find yourself craving that specific pizza from that one place you visited three years ago? Or maybe you're homesick for your grandmother's favorite bakery that's 2,000 miles away? That's where Goldbelly comes in, and honestly, it's kind of brilliant.
The company is an online marketplace for food products where customers can order from restaurants, bakeries, delis, and have them shipped across the United States. But calling it just a "marketplace" feels reductive. It's more like a nostalgia delivery service with a side of culinary tourism.
The founder, Joe Ariel, started this whole thing because he was living in New York and desperately missing the Southern food he'd fallen for during his Nashville college days. Instead of just suffering through it like the rest of us, he actually did something about it. And that personal connection to food memories? It's baked into everything Goldbelly does.
Here's what makes them different: they're not trying to be everything to everyone. They focus on things that travel well or freeze well - the smart thing, really. You're not getting a full restaurant experience shipped to your door. You're getting the signature dishes, the legendary items, the stuff that made these places famous in the first place.
The numbers tell a pretty compelling story. The company added more than 1 million new customers in 2020 and saw overall business grow more than 300% year over year. They work with 850 different restaurants on their platform, ranging from hole-in-the-wall gems to celebrity chef operations.
And they're not just sitting still. Goldbelly received $100 million in investment funding, which they're using to scale up operations and launch new initiatives like Goldbelly TV - basically a shoppable video platform where you can watch chefs make their signature dishes and then immediately order them. It's like QVC met the Food Network and they had a really well-funded baby.
But let's be real about what you're getting into here. This isn't cheap eats. You're paying premium prices for premium products, plus shipping costs that reflect the complexity of getting perishable goods across the country in good condition. The value proposition isn't about saving money - it's about accessing food you literally cannot get any other way.
At Goldbelly, they believe in the emotional power of food. For many of them, food is a language of love. It's more than just nourishment. It's memories, it's connection, it's comfort. That mission statement isn't just marketing fluff - it actually explains why people are willing to pay $80 for a cheesecake or $150 for barbecue.
The platform has become particularly valuable for small businesses and regional food makers who suddenly have access to a national customer base. Some of these shops have seen explosive growth - we're talking 1,000 percent increases - just from being on Goldbelly. That's not nothing.
One thing worth noting: they've also launched Goldbelly Studios with a veteran TV producer at the helm, creating original content that blends storytelling with commerce. It's an interesting play that positions them less as a delivery service and more as a food media company that happens to sell products.
Goldbelly has carved out a unique space in the food e-commerce world by focusing on emotional connections rather than convenience or price. They're betting that people will pay for access to specific, meaningful food experiences. And based on their growth trajectory, that bet seems to be paying off.