Golden Goose
Golden Goose is an Italian luxury fashion brand specializing in handcrafted sneakers with a distinctive distressed, vintage aesthetic. Founded in 2000 in Venice, the company offers premium footwear, apparel, and accessories for men and women, all featuring their signature imperfect craftsmanship.
Golden Goose customer service
Use any of the convenient means below to contact Golden Goose customer service.
| Phone | (332) 244-4207 |
| Web | https://www.goldengoose.com/us/en/contact-us/layer-servizi-contact-us.html |
Golden Goose jobs
At Golden, we are passionate about everything we do, driven by a strong set of values and an even stronger sense of purpose. Beyond leveraging innovation, tradition, and the unique talents of our people to create perfect imperfections, we remain mindful that our higher goal is to create positive change all around us - together. That's why our doors are always open to like-minded individuals who are eager to engage in meaningful work and make a difference.
View current Golden Goose jobsReturns
What is the return window?
You can return any product purchased on goldengoose.com within 14 days from the date of delivery, with pick-up at home or at any Golden Goose Store.
Are there any items that are non-returnable?
These items cannot be returned: sunglasses, fragrances, diffusers, candles, beach items and co-created items.
How will I receive my refund?
Once we receive your returned item(s) at our warehouses, we will refund you to the same payment method used when making the purchase. Should your return not satisfy the required conditions, the package will be returned to you and you will not be refunded.
Can I return online purchases in-store?
There are two ways to return a product purchased online: 1) By completing the online return procedure, or 2) By going to any Golden Goose Store of the country.
Who pays for return shipping?
Making a return, whether online or in store, is free.
Golden Goose hours
| Sunday | 11:00am - 5:00pm |
| Monday | 10:00am - 6:00pm |
| Tuesday | 10:00am - 6:00pm |
| Wednesday | 10:00am - 6:00pm |
| Thursday | 10:00am - 6:00pm |
| Friday | 10:00am - 6:00pm |
| Saturday | 10:00am - 6:00pm |
Hours may vary by location and be modified due to holidays or events. Be sure to verify the current operating hours for your local Golden Goose.
Check my Golden Goose hoursEditor's Take
So here's the thing about Golden Goose-they've basically turned the whole "perfect" sneaker concept on its head. And honestly? It's kind of genius.
Founded back in 2000 by two Venetian designers who were complete outsiders to the fashion world, Golden Goose did something nobody else was doing. They made sneakers that looked like you'd already lived in them. Scuffed, distressed, deliberately imperfect. The kind of shoes that most brands would toss in the reject pile became their signature. Their Super-Star model, which dropped in 2007, features this stylized star logo where one point is intentionally shortened-because why be perfect when you can be interesting?
But here's what really sets them apart: these aren't mass-produced in some factory churning out thousands of identical pairs. Every single sneaker is handcrafted in Italy, with artisans applying that signature distressed look by hand. Which means your pair is genuinely different from everyone else's. They've basically industrialized uniqueness, if that makes sense.
The numbers tell their own story. Golden Goose pulled in approximately €500 million in annual sales in 2023, with sneakers accounting for around 90% of that revenue. They've become a massive hit with Gen Z and millennials, particularly in the U.S., where the whole "lived-in luxury" aesthetic really resonates. Notice how the brand has expanded from that original Venice location to opening stores in some of the world's most exclusive shopping destinations? That's not accidental.
Their headquarters in Milan-which they moved to in 2021-is this striking black metal structure that'll house part of the 2026 Winter Olympics village. Inside, meeting rooms are numbered after significant brand moments, like room 913 (the perimeter in millimeters of their signature star). It's these little details that show how seriously they take their craft while maintaining that imperfect aesthetic.
What's interesting is how they've managed to stay relevant. In an era where sneaker culture moves at lightning speed, Golden Goose has maintained their position by sticking to their core philosophy: don't be perfect, be unique. They offer customization through their LAB project, letting customers co-create their own designs. And they're not just resting on their sneaker success-they've expanded into ready-to-wear, accessories, and bags, all with that same sophisticated-yet-casual vibe.
The brand even achieved Top Employer 2025 certification for the fourth consecutive year, which suggests they're doing something right internally too. They call their employees the "Golden Family," and from what you can see, they've built a culture around craftsmanship, authenticity, and that Venetian heritage they're so proud of.
Are they expensive? Absolutely. But you're paying for Italian craftsmanship, that signature distressed aesthetic, and basically a wearable piece of art. Whether that's worth it depends on how much you value standing out from the crowd.