GoPro
GoPro manufactures action cameras and develops mobile apps and video-editing software. Founded in 2002 by Nick Woodman, the company is based in San Mateo, California and is known for its versatile, durable cameras designed to capture adventures.
GoPro customer service
Use any of the convenient means below to contact GoPro customer service.
| Phone | (800) 272-7281 |
| Web | https://gopro.com/help/ContactUs |
GoPro jobs
GoPro helps the world to capture and share itself in immersive and exciting ways. We are a force for positivity, celebrating all things awesome while inspiring people to pursue their passions. Founded in 2002 by Nick Woodman, GoPro has grown into a relentlessly innovative brand loved around the world for its insanely versatile and enabling products.
View current GoPro jobsHeadquarters
3025 Clearview Way
San Mateo, CA 94402
(800) 272-7281
Returns
What is the return window?
If at any time within 30 days of receiving your order, you're not 100% satisfied, you may return the products to GoPro for a refund. No questions asked.
Are there any items that are non-returnable?
Items damaged not covered under warranty cannot be accepted for a refund under this guarantee. Items can be returned within the 30-day period but must be in like-new condition. Products that are damaged or show significant wear and tear may not qualify for a refund.
How will I receive my refund?
Once GoPro receives and processes your return, the refund is credited to your card. The time frame for the refund to appear in your account may vary depending on your card issuer's policies, but GoPro acts promptly upon receipt of the returned merchandise.
Who pays for return shipping?
Return shipping charges may apply, and shipping fees are not refundable.
How do I start a return online?
To initiate a return, contact GoPro Customer Support to request an RMA (Return Merchandise Authorization) number. Package the product safely along with the RMA form, write the RMA number on the outside of the box, and drop the package off at the carrier. Remember, to be eligible for a full refund, your return must be dropped off within seven days of requesting an RMA.
Editor's Take
So here's the thing about GoPro-it's basically become a verb at this point, kind of like how we all say "Google it" or "Xerox this." You don't just use an action camera anymore; you "GoPro" your adventures. And that's not by accident.
Founded in 2002 by Nick Woodman, GoPro manufactures action cameras and develops its own mobile apps and video-editing software. The company is based in San Mateo, California. But the origin story is what really gets you. Woodman was just a surfer trying to capture decent photos of himself catching waves in Australia, couldn't find anything that worked, and basically said "fine, I'll do it myself." His parents kicked in $230,000, he sold bead belts out of his VW van to raise more cash, and boom-a camera empire was born.
What makes GoPro different isn't just the hardware, though. Sure, the cameras ensure impossibly smooth video with legendary durability, versatility and image quality that's perfect for any adventure. But the real genius move? They turned their customers into their marketing department. GoPro uses User Generated Content to fuel its YouTube channel, with the majority of their top performing videos being UGC content. Their GoPro awards program generated 130K website visits in 2019, giving out $1M a year to top content creators in total awards.
Think about that for a second. People are literally creating GoPro's advertising for them, and they're so good at it that the company's YouTube channel has racked up over two billion views. That's not just smart marketing-that's basically getting your customers to do your job while making them feel like rockstars in the process.
The product lineup has evolved way beyond that first 35mm film camera from 2004. Now you've got everything from the tiny HERO (at just 86 grams, it's their smallest 4K camera) to the MAX2 with true 8K 360-degree video. There's a 30-day return policy with peace of mind, and shopping direct ensures you get the best price and exclusive offers, plus up to 50% off accessories with their subscription program.
And speaking of that subscription-it's actually pretty clever. For a yearly fee, you get unlimited cloud storage, automatic uploads while your camera charges, guaranteed camera replacement (up to two per year), and discounts on gear. It's basically insurance and convenience rolled into one, which makes sense when you're strapping a $400 camera to your helmet while bombing down a mountain.
The company's had its ups and downs, sure. At its peak, a share of GoPro was valued at $86, but as of June 26, 2024 it was only $1.33. They tried getting into drones with the Karma, which lasted about two years before being discontinued. But they've stuck to their core mission: making cameras that can go anywhere and capture everything.
What's interesting is how they've managed to stay relevant in an era where everyone's got a pretty decent camera in their pocket. The answer? They went where smartphones can't. Waterproof to 33 feet without a case. Mountable on literally anything. Built to survive impacts that would turn your iPhone into expensive confetti. And that HyperSmooth stabilization technology that makes your footage look like it was shot on a $50,000 gimbal rig.
Look, at the end of the day, GoPro figured out something most companies miss: people don't want to buy a camera, they want to capture moments that matter. Whether that's a once-in-a-lifetime shark dive or just your kid's first bike ride without training wheels, GoPro made it possible to document life from perspectives we never had access to before. And they made it simple enough that you don't need to be a professional cinematographer to get shots that look absolutely incredible.